Jobs at Nihon Kohden America

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Sell and promote medical equipment and supplies to hospitals, doctors, and care facilities. Build and maintain customer relationships, meet sales quotas, forecast account needs, negotiate contracts, enter sales data, resolve customer issues, support trade shows, and collaborate with management to grow assigned territory.

Provide clinical customer support and lead implementations of Nihon Kohden patient monitoring systems, develop and deliver training/support plans, troubleshoot clinical/monitoring issues, maintain nursing licensure, and travel frequently to customer sites to ensure successful deployments and ongoing support.

Provide clinical customer support and lead implementations of Nihon Kohden patient monitoring systems at customer sites. Develop and deliver customized training, lead implementation teams, offer ongoing in-person and phone support, maintain clinical competency and active nursing license, and travel extensively to complete projects to customer satisfaction.

Designs, implements, validates, and supports wired and wireless networks for patient monitoring systems. Performs site surveys, creates designs and documentation, stages and configures equipment, coordinates installations and cutovers, provides remote and on-site support, mentors junior engineers, and ensures adherence to standards and project timelines.

Manage and supervise clinical application staff delivering monitoring system training and support. Oversee hiring, onboarding, scheduling, performance evaluations, expense approvals, and customer training requests. Maintain clinical competency and nursing licensure, perform specialist duties as needed, and ensure team meets quality, client satisfaction, and departmental goals.

Provide clinical customer support and lead implementations of Nihon Kohden patient monitoring systems at hospital sites. Develop and deliver customized training/support plans, lead implementation teams, provide ongoing in-person and phone support, maintain clinical competency and active nursing licensure, and complete required documentation and travel (~80%).

Provide clinical customer support and lead implementations of Nihon Kohden patient monitoring systems. Develop and deliver customized training, lead implementation teams, provide ongoing onsite and phone support, maintain clinical competency and active nursing licensure, complete documentation and expense reports, and travel extensively to customer sites (approximately 80%).