Jobs at Momentive Software

Manage a portfolio of existing B2B SaaS clients, owning renewals, retention, and expansion revenue. Build stakeholder relationships, conduct quarterly business reviews, monitor account health, identify churn risks, and close cross-sell and upsell opportunities. Partner with Customer Success, Support, Product, Marketing, and leadership while maintaining account plans and pipeline data in Salesforce. Track renewal, retention, and net revenue retention targets and communicate client feedback internally.

Respond to inbound leads, qualify and enrich CRM records, route opportunities to sales/support, perform outbound follow-ups, maintain Salesforce data, and provide insights to improve marketing and sales processes.

Lead Momentive's unified digital acquisition and web presence strategy across paid media, website development, technical SEO/AI-search, and CRO. Set website technical priorities, drive AI-search visibility, manage vendors and budgets, partner with brand and comms, and report digital performance to the SVP and executive team.

Lead enterprise data architecture, migrations, and data services; define standards and roadmaps; oversee complex ETL and third-party integrations; deliver analytics, BI dashboards, and commercialization of AI analytics offerings; build the Data Strategy & Services organization and ensure continuity for legacy clients while partnering across Product, Engineering, Sales, and Customer Success.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.

Define and manage the MomentiveIQ platform integrations roadmap, collaborating with engineering and product teams to ensure effective data movement and integration across the portfolio, focusing on AI-enhanced solutions.

Own U.S. sales & use tax and Canadian GST/HST compliance end-to-end, review international VAT/GST filings, reconcile accounts, respond to tax authorities, support corporate income tax tasks, and assist with process improvement and automation within the Tax Department.

Lead product management for AI tools in software/SaaS, manage product lifecycle, drive strategic roadmap, and ensure product adoption through iterative shipping and user feedback.