Jobs at ModMed

Drive regional revenue growth for Modernizing Medicines RCM solutions by developing and executing strategic sales plans, managing the full sales cycle for large physician practices and health systems, building C-level relationships, coordinating with internal teams for onboarding, and representing the company at industry events.

Lead design and execution of future-state operating models across Customer Success. Drive journey architecture, capability design, scalability, automation, change management, executive roadmaps, and governance to deliver operational cost-savings and adoption.

Lead WFM Analyst owns end-to-end workforce management: capacity planning, scheduling, intraday adherence, KPI tracking and dashboard automation. Builds supply-demand models, writes SQL, automates BI dashboards, advises leadership with executive reports, recommends staffing/hiring strategy, and drives cross-functional process and WFM system improvements.

Lead standardized in-person and virtual training and go-live support for small-to-medium allergy practices; provide post-go-live assistance, assess learner proficiency, maintain training records, and update content based on product changes and best practices.

Senior individual contributor embedding regulatory logic into an RCM AI platform. Convert billing regulations into programmatic requirements, ensure data privacy and integrity, govern AI outputs, assess regulatory risk, align Legal/Compliance/Operations, and maintain auditable controls for AI-driven revenue cycle workflows.

Own the roadmap for clinical documentation and adjacent practice workflows (tasking, document management, messaging). Define requirements, manage features through lifecycle, run releases/alpha-beta, collaborate with engineering, UX, QA, clinical SMEs and customers, and champion AI tools to increase velocity and quality.

Sell ModMeds real-world data solutions to life sciences clients by building relationships, managing full enterprise sales cycles, negotiating data license agreements, documenting activity in Salesforce, representing the company at industry events, and identifying account expansion opportunities.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Senior Sales Transaction Paralegal responsible for drafting, reviewing, and negotiating SaaS and commercial agreements, supporting enterprise deals, assessing risk and compliance (data privacy/security), maintaining contract templates and CLM processes, collaborating cross-functionally with Sales, Finance, Security and Legal, tracking contract metrics, and training internal teams to streamline contracting and protect company interests.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Lead end-to-end project management for Customer Success Operations, coordinating cross-functional teams, managing risks, schedules, budgets, and operational readiness for product launches and process improvements. Maintain dashboards, drive process optimization, and support Operational Excellence by defining business cases and measuring return on value.

Serve as primary client contact for enterprise medical practices, managing end-to-end revenue cycle operations, tracking KPIs, conducting audits, building Practice Performance Plans, collaborating with RCM operations to resolve billing issues, presenting reports to executives, and supporting sales and software adoption to improve financial performance.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Serve as primary client contact for RCM services, analyze A/R and denial trends, develop performance plans, conduct audits and client meetings, collaborate with internal and global RCM teams, escalate complex issues, and drive improvements to meet client KPIs.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.

Support corporate governance, entity management, IPO readiness, and M&A transactions. Prepare board materials, maintain corporate records, manage entity filings, coordinate diligence and closings, and partner with executive leadership, finance, tax, HR, and external counsel to improve governance processes and legal operations.

Generate and qualify leads through outbound and inbound channels, conduct cold calls and email/LinkedIn outreach, research prospects, and schedule demos for Regional Sales Managers. Maintain lead documentation in Salesforce and engagement tools, hit qualified-opportunity quotas, and develop sales skills and healthcare product knowledge to communicate value and overcome objections.

Lead product marketing for Professional Services and Data solutions, develop persona-driven messaging and launch plans, create sales enablement content, track competitors, inform product and sales teams with market insights, and drive cross-functional alignment to accelerate the sales funnel.

Lead ModMed's B2B digital growth engine by designing and executing AI-driven, multi-channel demand generation and SEO strategies. Embed generative AI into content and campaign workflows, scale programmatic and ABM efforts, implement predictive analytics and ML attribution, manage ad tech stack, and align stakeholders to drive pipeline and ARR growth.