Jobs at MERGE

Leads client-facing implementations of Salesforce Marketing Cloud and other marketing automation platforms. Configures dynamic messages, landing pages, segmentation, data extensions, journeys, email and SMS sends, scripting, automation, reporting, and quality assurance. Collaborates with architects, data engineers, clients, and stakeholders on requirements, solution design, campaign execution, platform governance, AI-enabled features, and roadmap improvements. Identifies implementation risks, develops technical documentation, and provides strategic insights while supporting program performance and platform innovation.

Leads client-facing Marketo Engage implementations and marketing automation solutions. Configures campaigns, landing pages, nurture programs, segmentation, lead scoring, lifecycle programs, integrations, and AI-enabled features. Supports platform governance, QA, solution design, roadmap improvements, technical documentation, stakeholder communication, and program execution. Requires strong marketing operations expertise, Marketo configuration experience, client leadership, and the ability to translate technical concepts for diverse stakeholders.

Administer and optimize Adobe Workfront across production, preview, and sandbox environments. Manage users, permissions, custom forms, templates, workflows, integrations, reporting, dashboards, and governance. Partner with project, resource, marketing, and technology stakeholders to improve advertising workflows and connect Workfront with Adobe platforms. Lead release management, change control, training, audits, and Center of Excellence activities while supporting data security, resource planning, and operational efficiency.

Leads Talent Management operations, including performance cycles, talent reviews, employee relations, offboarding, workforce changes, and employee programs. Owns the Talent roadmap, project plans, operating cadence, risk management, reporting, and cross-functional accountability. Provides payroll continuity support using ADP, maintains SOPs and controls, supports compliance activities, and mentors junior Talent team members.

Manage and optimize paid search campaigns for pharma and life sciences clients. Responsibilities include audits, keyword research, campaign builds, landing page and tracking optimization, testing, KPI analysis, client reporting, platform partnerships, billing resolution, QA, budget planning, and mentoring paid search specialists.

Leads MERGE’s Pharma and MedTech portfolio as an executive account management and growth leader. Responsibilities include portfolio strategy, P&L ownership, revenue and margin growth, senior client advising, pitch leadership, cross-functional agency collaboration, team mentoring, operational planning, and industry representation. The role requires deep pharma or medtech agency experience, healthcare customer experience expertise, executive communication, negotiation, and the ability to expand major client relationships.

Leads qualitative market research projects from study design through analysis, reporting, and strategic recommendations. Moderates interviews and online engagements, develops client relationships, presents insights, mentors strategists, improves research frameworks, and represents the agency externally. The role serves healthcare and wellness clients and requires adherence to pharmacovigilance, healthcare provider, ethics, confidentiality, privacy, and security guidelines.

Leads qualitative market research projects from study design through analysis and strategic deliverables. Moderates interviews and online engagements, develops discussion guides, identifies insights, crafts compelling reports, and translates findings into actionable recommendations. Manages client relationships, anticipates project needs, mentors team members, supports department initiatives, and ensures compliance with healthcare research, privacy, ethics, and pharmacovigilance requirements.