Jobs at Mercury Insurance

The Senior Project Manager leads multiple development, infrastructure, and software acquisition projects from concept through implementation. Responsibilities include creating project charters, plans, estimates, and status reports; coordinating cross-functional teams and vendors; tracking deliverables, risks, issues, and changes; ensuring quality standards; resolving problems; and communicating progress to business sponsors. The role also provides project management guidance to technical teams and manages expectations, resources, negotiations, and team performance.

Leads test engineering strategy for complex software projects, designing comprehensive test plans, executing manual and automated testing, and improving automation coverage. Develops test scripts, manages defects, analyzes quality metrics, integrates testing into CI/CD pipelines, and drives process improvements. Collaborates with engineering, product, and business teams while reviewing test strategies and cases. Mentors test engineers and establishes testing policies, standards, and best practices across multiple teams.

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Leads People Operations process discovery, inventory, redesign, and implementation. Builds process maps, future-state workflows, governance, documentation, roadmaps, and measurement frameworks. Coordinates cross-functional operational programs, including HRIS replacement, service-model improvements, automation, and readiness initiatives. Drives pilots through adoption with communications, training, feedback, and continuous improvement. Establishes PMO practices, tracks risks and outcomes, and ensures processes are measurable, sustainable, and easier for employees and leaders to navigate.

Build and maintain people-data pipelines, analytical datasets, metric definitions, dashboards, and self-service data products. Conduct statistical analysis, forecasting, experimentation, segmentation, and predictive modeling to address workforce questions such as attrition, capacity, performance, and productivity. Translate findings into actionable recommendations for leaders while establishing standards for data quality, privacy, documentation, governance, and responsible AI use. Partner across People, Finance, HR Tech, and data teams to shape the analytics roadmap and improve adoption of trusted workforce insights.

Performs advanced accounting functions, including subsidiary general ledger analysis, complex financial reporting, and preparation of monthly, quarterly, and annual financial statements under GAAP and statutory accounting principles. Conducts financial analyses and special projects, supports footnote disclosures, and may coordinate with external auditors. Requires a bachelor’s degree in accounting and at least five years of accounting experience, including two years in public accounting.

Leads product strategy, research, development, pricing, and implementation for homeowners and landlord insurance products. Oversees research plans, statistical analysis, competitor and market insights, product governance, portfolio prioritization, training, and performance monitoring. Manages and develops R&D teams while coordinating with actuarial, underwriting, sales, claims, and other stakeholders to implement product enhancements, improve processes, and support profitable growth.

Leads and manages software engineering teams, including hiring, mentoring, budgeting, planning, roadmap delivery, system design, and technical strategy. Oversees scalable, secure, compliant applications across multiple technology stacks, drives CI/CD, migrations, modernization, process improvement, and engineering best practices, and partners with product and cross-functional stakeholders to deliver high-quality customer-facing solutions.

Design, develop, and maintain complex distributed software systems. Translate product requirements into scalable, secure, modular designs; write well-tested code; lead design and code reviews; guide agile sprint teams; collaborate with stakeholders; and mentor engineers. The role also contributes to technical strategy, resolves delivery impediments, and promotes engineering best practices.

Investigates and processes vehicle, property, and moderate bodily injury claims. Reviews coverage, gathers evidence, determines liability, sets reserves, evaluates medical records, negotiates settlements, identifies fraud or high-risk files, and guides customers throughout the claims process while coordinating with internal departments and external parties.

Leads multiple software engineering teams supporting claims and other technology areas. Responsibilities include hiring and mentoring staff, budgeting, roadmap planning, architecture, hands-on delivery, security and compliance, performance optimization, modernization, CI/CD, technical strategy, and executive communication. The role requires driving scalable distributed systems, cloud transformation, operational excellence, and adoption of engineering best practices.

Designs, develops, and maintains complex distributed software systems. Writes high-quality code, leads design and code reviews, translates product requirements into scalable architectures, leads sprint delivery, collaborates with stakeholders, and mentors engineers. The role requires expertise in programming, databases, APIs, messaging, microservices, containerization, DevSecOps, and technical strategy.

Design, develop, and maintain complex distributed software systems. Write tested, high-quality code; translate product requirements into scalable designs; lead design, code, and sprint activities; collaborate with stakeholders; and mentor engineers. The role also drives technical strategy, resolves delivery impediments, and promotes secure, maintainable, and reusable engineering solutions.

Lead enterprise growth and profitability for national carrier agencies and strategic accounts. Own the partnership lifecycle, P&L outcomes, business planning, executive relationships, negotiations, retention, and portfolio expansion. Coordinate with Product, Underwriting, Pricing, Marketing, API Integration, and other teams to improve digital integrations, quoting throughput, partner experience, and performance. Establish governance, forecasts, quarterly business reviews, compliance processes, and data-driven remediation plans.

Supports compensation and benefits strategy, analysis, governance, and communication. Conducts market pricing, pay equity, compensation planning, benefits evaluation, and career architecture analysis. Partners with HR, Finance, Payroll, HRIS, vendors, and business leaders to provide recommendations, maintain compensation structures, improve processes, and ensure compliance. Requires advanced Excel, HRIS experience, strong analytical and communication skills, discretion with confidential data, and responsible use of AI-enabled tools.

Leads enterprise work redesign initiatives that integrate AI into workflows, roles, operating models, and team practices. Partners with business leaders to assess current-state processes, define measurable outcomes, facilitate redesign workshops, implement pilots, enable organizational change, and track adoption. Develops scalable work design methods, playbooks, documentation, dashboards, and measurement approaches while identifying opportunities to improve coordination, decision-making, and team effectiveness.

Develops AI-enabled playbooks, templates, communications, training, and other assets that help employees adopt future-forward ways of working. Supports and coordinates a companywide Change Champion community, gathers feedback, tracks adoption through dashboards and metrics, maintains documentation, and identifies opportunities to improve or scale practices. The role works cross-functionally to promote knowledge-led collaboration, effective AI usage, and organizational change across Mercury.

Designs, develops, tests, and maintains complex distributed software systems. Leads design and code reviews, translates product requirements into scalable solutions, leads sprint teams, removes delivery impediments, collaborates with stakeholders, and mentors engineers. The role emphasizes backend development, cloud technologies, microservices, APIs, databases, containerization, DevSecOps, technical strategy, and delivering secure, maintainable, high-quality software.

Leads the company’s ICFR, SOX, and MAR compliance activities, including risk assessment, control testing, documentation review, issue remediation, reporting, and coordination with management, IT, control owners, and external auditors. Provides technical guidance on walkthroughs, flowcharts, control design, and deficiency evaluation. Supports internal audit projects, improves audit processes, and identifies opportunities to use AI and automation to enhance testing efficiency and scalability.

Designs, develops, tests, and maintains complex distributed software systems. Leads design and code reviews, translates requirements into scalable solutions, guides agile sprint teams, resolves delivery impediments, collaborates with stakeholders, and mentors engineers. The role emphasizes high-quality backend development, cloud technologies, APIs, microservices, containerization, security, scalability, and technical strategy.