Jobs at Medical Informatics Engineering

Provide application support for EMR customers, troubleshoot business applications, answer questions, escalate priority issues and bugs, configure workflows, train users, support onboarding, and advise customers on EMR optimization and best practices. The role serves as a central customer contact, provides ongoing product education, and requires up to 10% travel.

Manages Enterprise Health software deployments from pre-sale through go-live. Responsibilities include stakeholder alignment, project governance, scheduling, scope and change control, documentation, progress tracking, budget and timeline management, issue resolution, project closure, and process improvement. The role requires coordinating internal and external stakeholders, translating customer requirements into project specifications, supporting pre-sales activities, and traveling up to 20%.

Supports enterprise sales opportunities through technical discovery, tailored product demonstrations, solution design, proof-of-concept support, RFP responses, and security reviews. Translates clinical, operational, compliance, business, and technical requirements into practical platform solutions. Partners with Sales, Product, Customer Success, Solution Engineering, and EDI teams throughout complex sales cycles, while contributing to enablement, mentoring, market feedback, and presales process improvement.