Jobs at Lyra Health

Provide neuropsychological assessments and evaluations, collaborate with care teams, supervise psychometrists, and communicate results to clients and families.

Lead payer contracting strategy and execution for Lyra Health’s health plans and health systems business. Negotiate complex fee-for-service and value-based agreements, expand payer coverage, build relationships with national and regional health plans, and coordinate market activation across business development, operations, and clinical teams. Analyze reimbursement trends, competitive intelligence, network adequacy, and contracting KPIs to optimize access and support growth.

Owns the development, commercialization, performance, and lifecycle of new health plan and health system solutions. Responsibilities include solution packaging, pricing, positioning, sales enablement, customer engagement, KPI management, and roadmap influence. The role partners cross-functionally with Sales, Product, Clinical, Finance, Network, Marketing, and Enablement teams to launch and optimize technology-enabled services.

Leads discovery and redesign of complex go-to-market processes, translating business needs into scalable system requirements and future-state solutions. Partners across Sales, Customer Success, Marketing, Finance, Technology, Salesforce, Gainsight, Engineering, and Data teams. Supports CRM, CPQ, workflow automation, integrations, and customer lifecycle initiatives while identifying AI opportunities, documenting processes, and aligning technical delivery with business outcomes.

Leads Lyra Health’s AI/ML engineering roadmap, scales and mentors machine learning teams, and drives production-grade systems for clinical applications. Responsibilities include people leadership, quarterly planning, technical architecture, design reviews, model governance, ML SDLC oversight, and deployment of reliable microservices on Kubernetes. The role partners with product, data science, and clinical stakeholders while ensuring safety, operational excellence, cloud scalability, and compliance for sensitive healthcare data.

Own relationships with major global employer customers, serving as their primary strategic contact. Partner with benefits leaders and consultants to shape workforce mental health strategies, deliver campaigns and workshops, communicate customer reports, resolve issues cross-functionally, inform product roadmaps, and promote new offerings. The role focuses on customer satisfaction, renewals, operational rigor, and managing complex portfolios.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Administers Lyra Health’s variable compensation program for sales and customer success teams. Responsibilities include calculating and auditing incentive payouts, managing CaptivateIQ integrations and payout logic, maintaining sales data integrity, developing commission dashboards, modeling compensation plans, supporting audits, optimizing workflows, and advising sales representatives on commission policies and inquiries.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Leads engagement strategy and a team of seven marketing professionals delivering data-driven member communication programs. Owns annual planning, budgets, operational governance, AI integration, scalable marketing playbooks, performance analysis, and targeted account interventions. Partners with Customer Success, Operations, Product, Brand Marketing, Analytics, and Finance to improve utilization, customer outcomes, retention, and operational efficiency across complex employer accounts.

Develop and optimize global Employer Solutions pricing strategy to drive revenue, retention, and profitability. Analyze market and customer data, build financial models, translate pricing into sellable structures, and guide deal strategy. Partner cross-functionally with Finance, Product, Sales, Customer Success, Clinical Operations, and Product Marketing on quoting tools, deal desk parameters, enablement, and operational scalability.

Lead Lyra Health’s enterprise strategic planning, business unit alignment, M&A strategy, market-entry initiatives, competitive positioning, and executive communications. Partner with senior leaders across employer, health plan, and health system businesses to develop growth strategies, investment theses, operational models, and value-creation plans. Prepare materials for the board, executives, and investors while managing and mentoring strategy team members.

The Corporate Strategy Manager builds financial models, forecasts, and unit economics analyses; tracks competitors, market trends, and regulatory changes; evaluates M&A and build-versus-buy-versus-partner opportunities; supports annual planning; and develops executive-ready PowerPoint presentations. The role partners across business units to turn quantitative and market insights into strategic recommendations for growth, investment, product, and market-entry decisions.

Supervise payer enrollment operations, including provider enrollments, revalidations, roster submissions, demographic updates, CAQH maintenance, and payer issue resolution. Lead enrollment staff, monitor application statuses and participation requirements, maintain accurate records, coordinate with credentialing, contracting, billing, compliance, and revenue cycle teams, and improve workflows through process development, reporting, and automation. Ensure providers remain active, compliant, and revenue-ready across contracted payer networks.

Own channel pricing strategy and operations, including pricing policies, contracting structures, revenue shares, margin monitoring, and deal desk execution. Develop Health Plan and Health System commercial pricing approaches, support new product and international pricing governance, and build dashboards tracking win rates, price realization, and leakage. Partner with GTM, Product, Finance, Legal, and business leaders to protect margins, resolve channel conflicts, and accelerate growth.

Provide psychiatric evaluations, medication management, risk assessments, treatment plans, follow-up care, patient messaging, and psychiatric prescribing for children and adults. Deliver evidence-based, culturally responsive mental health care, accommodate varied diagnoses and severity levels, document recommendations, and coordinate referrals to therapy and coaching services.

Own product strategy, roadmap prioritization, development lifecycle, launches, and platform scalability initiatives. Partner with Product, Engineering, GTM, Customer Success, Operations, channel partners, and leadership to deliver complex cross-functional programs. Track metrics, communicate program health, mitigate risks, improve processes, and ensure seamless customer onboarding. The role requires strategic execution, quantitative problem-solving, and experience shipping software products at scale.

Leads Lyra Health’s provider performance strategy across clinical service lines. Oversees operations teams, provider productivity frameworks, analytics governance, dashboards, workflow tools, and executive reporting. Partners with clinical, data, and operational leaders to improve provider availability, network utilization, productivity, clinical quality, patient access, and business outcomes. Builds scalable systems, establishes performance metrics, manages teams, and drives strategic initiatives and change across a high-growth healthcare organization.

Build and maintain scalable ML and generative AI platforms and backend infrastructure; deploy and manage production applications; create services exposing ML/AI products; implement RAG solutions and vector databases; integrate LLM orchestration and foundation model APIs; collaborate cross-functionally and mentor teammates.

Lead design, training, fine-tuning, and deployment of ML and generative models (LLMs, diffusion). Build scalable MLOps pipelines, vectorization and data ingestion, integrate models into microservices for low-latency inference, implement evaluation/alignment/bias-mitigation, optimize models (quantization, distillation), and mentor engineers while influencing the AI product roadmap.