JumpCloud

As a Solutions Architect, you will research, develop and release technical solutions that increase JumpCloud adoption and extend the capabilities of the JumpCloud platform. As an innovative technologist, with a deep understanding of the MacOS technical landscape, you will be responsible for advancing and integrating the JumpCloud platform into new technology frontiers by leveraging your prior experience as an IT professional. You are an expert in the IT space who understands the best practices for managing MacOS systems in the business environment and the tools of the trade. You can walk the walk and talk the talk when it comes to MacOS administration and posses a never-ending thirst for knowledge to stay up to date with technology trends in the fast-paced and evolving IT space. You will work closely with our sales, product, engineering, success, and marketing teams to make an impact and leave a mark on the future success and evolution of the JumpCloud platform.

You’ll provide rich and actionable user insights that our product teams need at every stage of the product development lifecycle. You’ll be the first dedicated UX Researcher, so you’ll have an opportunity to shape how we do research at JumpCloud. You’ll embed with a team of designers, Product Managers, and other cross-functional partners. You’ll work collaboratively these folks (who are also doing research) to enhance our understanding of users and user behavior and to improve our product decision-making.

Provide technical support and issue resolution to our customers through ongoing issue triaging. via email, telephone or remote web session. Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers. Reproduce issues in-house and respond to customers in a timely manner. Regularly follow-up with customers on recommendations, updates and action plans. Escalate issues to Engineering in a timely manner for resolution. Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day. Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.

Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session. Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers. Reproduce issues in-house and respond to customers in a timely manner. Regularly follow-up with customers on recommendations, updates and action plans. Escalate issues to Engineering in a timely manner for resolution. Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.

This role will be part of the marketing leadership team, reporting to the VP of Growth Marketing. We are a product led growth company, with a heavy focus on the digital experience. Content plays a key role in this, from SEO driven acquisition to every web page that is viewed in the buying experience. In this role, you’ll have the ability to shape the content strategy to continue to be a revenue driver as we scale.

JumpCloud is hiring a Sr. Product Marketing Manager to help lead the product marketing function in the organization. This role will help improve the strategic foundations of sales and marketing, including competitive positioning, messaging, feature go-to-market, and more. You will work cross functionally, serving as a key hinge point between product, marketing, and sales, and will ensure that all internal departments are in sync. Additionally, you will develop an affinity for the target buyer, ensuring that JumpCloud’s externally facing activities accurately position us in prospects’ minds.

As Manager of FP&A you will serve as a key interface between Finance and the rest of the business. You will drive critical analysis throughout the organization and have visibility into board-level strategic decisions. This position will report into the CFO and play a key role on the Finance and Accounting team. You will manage the semi-annual planning process, update forecasting on a monthly basis, work with departments on budgets, and drive an ROI mindset into all we do throughout the Company. You will also be responsible for building out decks for the executive and Board meetings, and driving deep into the metrics that help the business make the best decisions on a timely basis. You will also be critical in helping to analyze new go to market ideas.

We’re looking for passionate software engineers to be the next members of our awesome engineering team. JumpCloud is focused on delivering cloud-based directory services via a SaaS model and as a result are trying to solve some very difficult problems around identity, authentication, security, and cloud scaling.  We're solving complex problems in the cloud using the latest and greatest technologies like MongoDB, GoLang, Node, Vagrant, Docker, Saltstack, ELK Stack, Redis, etc. But wait, you haven’t used those technologies? No worries: we’re open-minded and we believe that good engineering is not technology specific.

We’re looking for a Software engineer with a breadth of web product experiences and technologies to be the next members of our awesome team. As an integral member you will work closely with the Infrastructure, Security, and Operations team to solve critical issues in our core application stack as well as working with the architecture team on longer term resilience, scalability and performance projects. You'll jump in to fix immediate customer issues as well as work on longer term solutions. 

We’re looking for a Senior front-end engineer to be the next member of our awesome engineering team. You will be an integral member of the development team helping to design and build the next generation of server management and directory software. At JumpCloud we’re solving complex problems in the cloud using great technologies. We built a disruptive new technology called Directory-as-a-Service® and it is reinventing a two decade old monopoly, giving organizations freedom of choice with their IT solutions.

We’re looking for senior software engineers to be the next members of our growing feature teams. JumpCloud is focused on delivering cloud-based directory services via a SaaS model and as a result are trying to solve some very difficult problems around identity, authentication, security, and cloud scaling. We're using the latest and greatest technologies like GoLang, Node, Docker, Saltstack, ELK Stack, Redis, etc. But wait, you haven’t used those technologies? No worries: we’re open minded and we believe that good engineering is not technology specific.

For this role our ideal candidates are passionate about quality and testability, using their software development knowledge to improve code quality. As part of one of our growing feature teams you’ll be responsible for participating in the development, testing and debugging of the JumpCloud software platform including supportability, product quality, and time-to-market. You'll design tests and develop software to break our platform and ultimately make it better.

You will be responsible for guiding the engineering teams reporting to you. You will have influence over our engineering practices in addition to product strategy and execution. You’ll build out features, help drive architecture, define best practices and enable product quality. We’re operating at startup scale and speed and as a manager, you will help guide the way.

Focus on new business and cross/up-sell into our customer base. Run the full sales cycle. Lead demonstrations with the assistance of pre-sales resources. Use tools such as Salesforce, Sales Navigator and DiscoverOrg. Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users. Convert inbound leads & BDR / SDR passes to closed opportunities.

Focus on new business and cross/up-sell into our customer base. Run the full sales cycle. Lead demonstrations with the assistance of pre-sales resources. Use tools such as Salesforce, Sales Navigator and DiscoverOrg. Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users. Convert inbound leads & BDR / SDR passes to closed opportunities.

We are seeking a proven, tactical and strategic Sales Manager to lead a team of Partner Account Managers (PAMs) who are tasked with growth in our MSP Accounts. The appointed sales leader will play a key role in leading this highly visible and motivated team that generates revenues and achieves individual, team and organizational quotas. You'll be a valuable contributor to JumpCloud’s MSP strategy while providing definition and implementation of the plan for sales to achieve corporate objectives.

As a Salesforce-NetSuite Programmer/Analyst you will serve as an interface between Finance, Support, Sales, as well as the core technology team. You will report into the Information Solution Architect and be responsible for maintaining the core billing system, support site, and knowledge base systems. This is a fast-paced position with the capability to help automate the many business processes that surround our SaaS application.

As a Product Manager within Systems, you will lead our team of engineers and designers to deliver industry-leading experiences for employees of companies using JumpCloud. As an expert in consumer-grade products, you will be responsible for connecting employees to all the resources they need with the ultimate convenience and usability while ensuring security. In collaboration with our Systems product management team, you will extend JumpCloud’s leadership in cross-platform management of computers using the JumpCloud Directory-as-a-Service.

Position: Product Manager About the OrgJumpCloud’s mission is to disrupt an industry by securely connecting users to anything they need using a single identity. We help companies large and small separate from the one element that has kept them grounded from the cloud: Active Directory. That means doing it better, faster, easier and more securely by using the latest technology. At JumpCloud we are building the future of identity.About the TeamOur

JumpCloud is looking for an Event Marketing Manager to lead our trade show and field marketing activities. In this role, you will guide strategy and tactical execution for all event marketing. You will be responsible for understanding the market landscape and buyer personas, and using that knowledge to guide trade show and field event investments. You will also lead the effective execution of these trade shows and events, all in the interest of driving revenue growth and customer acquisition for the business.

Visual DesignerDo you crave an opportunity to use your visual design chops to directly impact customer experience and business outcomes? Do you thrive in an iterative, collaborative environment? If so, a JumpCloud Visual Designer role might be a great fit for you!   The Role:We’re looking for a Visual Designer to influence and evolve our visual brand, to design for our website modernization initiative, and to create myriad visual assets to

Account Managers are the primary point of contact for business issues with our established customers. Developing and cultivating customer relationships, they are the point person to resolve issues, receive updates on ongoing platform developments and to share all information regarding future planning and ad hoc needs. The focus of this role is to efficiently and consistently satisfying our customers’ needs.

We are seeking a proven, tactical and strategic Sales Manager to lead a team of Account Executives who are tasked with growth of our global prospect and customer base. The appointed sales leader will play a key role in leading this highly visible and motivated team that generates revenues and achieves individual, team and organizational quotas. You'll be a valuable contributor to JumpCloud’s sales strategy while providing definition and implementation of the plan for sales to achieve corporate objectives.

Renewal Representatives are the primary point of contact for contracts with established customers. The focus of this role is to lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships.

Position: Technical Product ManagerAs a result of continuing to grow the JumpCloud Engineering feature teams, we are hiring a Technical Product Manager. You’ll have the opportunity to come into newly formed teams and play a key role in their success. You will ensure that engineering teams are building the right product features for our customers, while growing your own career.   You will be responsible for defining what the team will build based

Position: SEO ManagerJumpCloud is seeking a SEO Manager to help refine, shape, and lead our SEO strategy. Organic acquisition is critical to our growth and success, and management of our SEO strategy is key to getting the results we are targeting.The ideal candidate is an SEO expert who can provide leadership in this domain. You live and breathe the art and science of SEO and have a proven track record of results. You thrive in an analytical

Position: Talent Acquisition Coordinator   Overview: The People Team at JumpCloud is looking for a Talent Acquisition Coordinator to join our team! This role will focus on delivering a world-class candidate experience. The position is highly visible and critical to our growing organization. Our ideal hire will assist our People team by scheduling all interviews, position kickoffs and debriefs, maintaining the JumpCloud brand as an employer of

Engineering management for up to 2 agile teams comprised of Software Engineers, Software Development Engineers in Test (SDET), UI and QA engineers. Responsible for hiring, on-boarding and mentoring a diverse team of high potential team members. As an active member of the engineering leadership team, partnering with peers and other teams to build, lead and inspire a world class engineering organization. Product Owner for agile project teams - you will be both a first line manager for engineers on your team as well as performing the role of Product Owner (PO) for the team. Drive reuse of development work, platforming, and consistent technical and architectural direction across projects.

Position: Content Marketing Manager   The RoleJumpCloud is searching for a Content Marketing Manager that will drive customer acquisition through creation of innovative content campaigns. This role requires a combination of content creation, campaign strategy, and execution. We have a technical customer base and audience, but also are driving to create fun, helpful, and engaging content.If you love content marketing, are results oriented, and

The BDR role will manage the early stages of the sales process through prospect qualification, helping prospects align to the appropriate resources, reporting, and scheduling for JumpCloud’s Sales organization. This will be accomplished by engaging with prospects over the phone and with written communication. You will qualify prospect's needs and professionally articulate JumpCloud’s value proposition. Sources include marketing programs, seminars/events, website downloads and inbound contacts from the web, phone and email as well as navigating through large complex accounts, identifying and engaging with the right technology decision makers.

Position: Recruiter   Overview:The People Team at JumpCloud is looking for a Recruiter to join our team! This role will focus on recruiting the best and the brightest for our Marketing, Sales and Finance teams. The position is highly visible and critical to our growing organization and this role will continue to help us build out a world class organization. Our ideal hire manage the full life cycle of recruitment, effectively partner with hiring

The primary initial responsibilities of the Senior Accountant role will be managing the Accounting and controls around the order to cash process, specifically related to JumpCloud’s SaaS subscription billing model. Specific responsibilities include executing the daily and monthly billing process including contract review, revenue recognition, and collections for all customers. The Senior Accountant will also assist with a variety of general accounting functions including month end close, account reconciliations, account analysis, maintaining policy guidelines, and establishing an effective control environment, in addition to special projects. The type of individual that will be successful in this role must be analytical in nature, detail oriented, and possess a strong understanding of systems, data analysis, databases and Excel skills to ensure the integrity of accounting information when recording, verifying and reconciling transactions. This role will also be working closely with the Sales, Marketing, and Engineering organizations within JumpCloud, in addition to being a customer facing role, and as such requires strong interpersonal and communication skills. Our Company is growing rapidly, so the successful individual will be able to work in a fast paced environment that is changing fairly rapidly.

Position: Systems Engineer (MacOS/Linux)   What you’ll be doing: As a key part of our engineering team you’ll assist in developing agent technology that enables JumpCloud system management to authenticate across environments with heterogeneous operating systems. In this role that sits in between system-level and application development you’ll: Work with Mac, Windows and Linux/OS X APIs and potentially explore the OS authentication internals Write

Position: Product Designer JumpCloud is looking for a Product Designer to join our growing team. We’re disrupting a two decade old monopoly with a new technology we’ve built called Directory-as-a-Service®. We give companies freedom of choice with their IT solutions (without sacrificing security). Our users are IT professionals and the users they support. As a SaaS-deployed solution, it’s critically important that our users are successful with our