Jobs at Impruvon Health

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Lead enterprise customer success programming across Louisiana, managing executive and government stakeholder relationships, large-scale healthcare SaaS implementations, adoption, renewals, expansion, and measurable outcomes. Hire, mentor, and manage 1–3 in-state Customer Success Managers while coordinating with Product, Engineering, and Operations. Oversee program planning, configuration, QA, go-live execution, reporting, escalations, customer health, and continuous improvement across participating providers.

Build and maintain full-stack features across Ruby on Rails, React, and Flutter. Own work from architecture through production deployment, translate ambiguous user needs into pragmatic solutions, make architectural decisions, improve reliability and performance, address technical debt, resolve production issues, mentor teammates, and help establish engineering standards in a remote-first startup environment.

Build and maintain full-stack features across Ruby on Rails, React, and Flutter. Own work from architecture through production deployment, translate user needs into pragmatic solutions, make architectural decisions, improve reliability and performance, address technical debt, resolve production issues, mentor teammates, and help establish engineering standards in a remote-first startup.

Build and maintain full-stack features across Ruby on Rails, React, and Flutter. Own architecture, development, deployment, reliability, and performance of critical systems. Translate user needs into pragmatic solutions, address technical debt, mentor teammates, contribute to engineering standards, and resolve production issues. The role requires strong backend expertise, database knowledge, security awareness, startup adaptability, and product-minded ownership.

Serve as the primary customer-facing contact for enterprise provider accounts in Missouri, driving implementations, platform configuration, end-user training, basic hardware troubleshooting, and adoption. Manage relationships across stakeholder levels, support go-lives, gather product feedback, and coordinate with Tech Support and Product teams. Travel within Missouri up to 50% and track KPIs like adoption, NPS, CSAT, and customer health.