The Sr. Manager, RFP & Sales Intelligence leads proposal development and sales intelligence functions, manages a team, and drives strategic initiatives to enhance RFP processes, ensuring compliance and quality across submissions.

Monitor a high-priority safety alert queue, handle high-volume outbound calls and SMS, determine safe outcomes, document incidents in Zendesk, mentor junior specialists, support InRide/lateness issues, multitask across apps, and report trends to leadership while adhering to company safety policies.

Lead a remote team of Safety Alert Specialists, ensuring safe rides, monitoring performance metrics, managing quality assurance processes, and addressing safety-critical situations.