Jobs at Hilton

Manages paid media marketing strategies and campaigns for a portfolio of hotels. Analyzes commercial performance data, recommends budgets and investments, optimizes campaigns across paid search, social, display, video, and metasearch, and communicates results to hotel partners and internal stakeholders. Acts as a liaison among hotels, agency partners, and enterprise teams while identifying opportunities to improve the Hotel Level Marketing Program.

Leads commercial sales strategy for Hilton’s US/Canada managed hotel portfolio. Manages property sales and marketing teams, develops B2B revenue and pricing strategies, drives revenue and market-share targets, analyzes competitive demand and market mix, establishes group booking policies, and partners with operations and revenue management leaders. Requires frequent property visits and travel up to 50%.

Supports Hilton’s Groups, Meetings & Events solutions through system and process support, auditing, quality assurance, UAT and regression testing, troubleshooting, governance, documentation, and corrective actions. The role identifies risks and data issues, resolves complex escalations with hotel and corporate teams, improves system integrity and user experience, and guides analysts. It requires hospitality or travel experience, Delphi.fdc and MeetingBroker expertise, business operations support experience, Microsoft Office proficiency, and up to 20% travel.

Manage a portfolio of Hilton hotel openings, conversions, internal brand transitions, and exits across the U.S. and Canada. Coordinate milestones, monitor readiness, identify risks, resolve opening challenges, and escalate timeline issues. Collaborate with hotel owners, management companies, hotel leaders, and cross-functional teams. Ensure accurate hotel setup and content across GDS, PIM, CRS, brand websites, distribution systems, and related Hilton platforms while improving opening procedures and operational readiness.

Manages redemption optimization initiatives from planning through activation, monitoring, measurement, and final readout. Develops project plans, readiness checklists, requirements, documentation, and analytical summaries. Coordinates cross-functional work across pricing, loyalty, analytics, digital, technology, and hotel operations teams. Facilitates working sessions, tracks risks and dependencies, escalates issues, and delivers performance readouts and recommendations to leadership.

Build and deploy generative AI solutions, including APIs, MCP servers, AI agents, LLM integrations, and full-stack applications. Develop scalable AWS cloud services, observability systems, evaluation pipelines, and production agent workflows. Collaborate with Product, UX, Security, Legal, and engineering teams to design interfaces, adapt AI tools to company codebases, and support customer experience and developer productivity use cases.

Leads property services sourcing strategy, supplier selection, negotiations, contracting, and program development. Manages supplier performance, pricing, service levels, spend analysis, and continuous improvement. Partners with Hilton brands, properties, owners, operators, and corporate teams to launch and grow scalable supplier programs. The role also oversees adoption, financial impact, and service improvements across categories such as facilities, janitorial, landscaping, security, parking, and EV charging.

Leads hotel-level digital marketing for a portfolio of high-revenue properties. Develops and optimizes paid search, paid social, display, video, and metasearch campaigns; recommends budgets; analyzes commercial performance data; communicates insights to hotels and senior leaders; coordinates hotel, agency, and enterprise partners; drives testing, program innovation, and team development.

Manages contingent workforce and service-category sourcing, supplier performance, pricing, contracts, compliance, technology adoption, and continuous improvement. Analyzes spend, market, supplier, and operational data to identify savings and improve program performance. Partners with property leaders and corporate teams including Supply Management, HR, Legal, Finance, and Technology. Leads sourcing projects from supplier evaluation through contract implementation and provides contingent workforce expertise across Hilton’s properties and brands.

Manage Hilton’s business travel sales accounts, including strategic account planning, annual RFP leadership, customer and TMC partnerships, and revenue growth. Use market intelligence, analytics, technology, and AI tools to influence buying decisions, increase room-night production, and expand market share. Collaborate across Hilton’s matrixed organization and participate in client meetings, trade shows, travel fairs, and business reviews. The role requires hospitality and business travel sales experience, with travel up to 40%.

Leads group sales growth for a luxury resort by generating new business, converting inquiries, qualifying leads, conducting outreach, and achieving sales targets. Coordinates with property leadership and internal departments to fulfill contracted services and maintain client satisfaction. Responsibilities include property visits, site inspections, FAMs, direct sales calls, and attending trade shows. The role is remote within the U.S. and requires travel of up to 35%.

Leads platform enhancements and enterprise technology programs by translating workflows, APIs, diagrams, and business needs into technical requirements and deliverable solutions. Manages refinement backlogs, prioritizes requirements, monitors roadmaps, identifies risks, and coordinates product owners, designers, engineers, testers, and architecture teams in an agile environment. Also mentors business analysts and delivers release notes and product reviews.

Leads a recruiting operations team supporting candidate onboarding and analytics. Oversees service delivery, performance, compliance, workforce planning, reporting, dashboards, data governance, and process improvement. Partners with recruiting and HR stakeholders to translate data into actionable recommendations, improve operational efficiency, and enhance candidate and stakeholder experiences. Coaches team members and manages productivity, service levels, quality, and workload distribution.

Leads leisure sales for Hilton Caribe by expanding wholesale, consortia, and cruise line partnerships. Responsibilities include business development, account growth, contract negotiations, sales and pricing strategy, customer engagement, marketing campaigns, travel partner events, site visits, and market trend analysis. The role requires frequent national and international travel and collaboration with revenue management, marketing, worldwide sales, and destination partners.

Directs sales, marketing, and revenue-generating strategies for a resort hotel. Leads and develops the sales and marketing team, grows group and transient business, manages client relationships, oversees campaigns and public relations, maintains digital and OTA presence, analyzes market and sales performance, manages budgets, forecasts demand, and collaborates with hotel operations and revenue management to achieve commercial goals.

Leads hotel group sales strategy and commercial performance across rooms, catering, and events. Develops pricing and revenue strategies using performance data, demand forecasts, and competitive insights. Builds relationships with Hilton Worldwide Sales, convention bureaus, travel partners, and key clients. Facilitates business reviews, supports site visits and pre-convention meetings, and contributes to annual and long-range commercial planning.

Leads leisure sales strategy for Hilton Los Cabos and Conrad Punta de Mita. Manages sales managers, develops wholesale, FIT, tour operator, and luxury consortia accounts, conducts client presentations, oversees travel and trade show activity, and drives revenue growth through account development, marketing initiatives, negotiations, and customer relationships. The role includes ownership and asset management collaboration and up to 30% international travel.

Supports identity governance, access reviews, access certifications, entitlement validation, role-based access controls, segregation-of-duties reviews, IAM troubleshooting, audit readiness, and remediation tracking. Partners with application owners, business approvers, Technology, Security, Risk, and Audit teams to resolve access discrepancies, maintain documentation, assess risks, and improve IAM governance processes, controls, data quality, and reporting.

Manage key hospitality accounts, execute account plans, identify growth opportunities, and improve account quality and revenue value. Collaborate cross-functionally to meet client needs, support strategic initiatives, deliver special projects, and evaluate account-based growth data. The role requires customer-facing, hospitality, and procurement or supply chain experience, Excel proficiency, and travel up to 25%.

Leads internal and corporate projects for Hilton’s Customer Excellence team, managing project plans, approvals, trackers, timelines, risks, status communications, and deliverables. Partners across teams to assess needs, optimize processes, document outcomes, and resolve conflicts. The role also analyzes data, supports process studies, develops change strategies, and coordinates stakeholders, contractors, and vendors. Requires project or process management experience and proficiency with project-management and productivity tools.