Search the 15 jobs at Freshworks

The Lead Customer Support - Technical Account Manager at Freshworks provides dedicated support to Mid-Market and Enterprise customers in the US & Europe who opt for Premium Support Services. They work with dedicated Customer Success Managers to develop technical success plans, oversee support tickets, diagnose and troubleshoot problems, collaborate with internal teams, and act as the primary point of contact for customers.

As Senior Manager, GTM Tooling at Freshworks, you will lead the strategic development and optimization of tools to enhance lead acquisition and sales processes. You will measure the ROI of tools, impact on seller efficiency, productivity, and revenue. Collaborating with various teams, you will ensure alignment with key business objectives and drive innovation in lead engagement technology.

Freshworks is looking for a Senior Strategic Sourcing Manager to support sales and marketing organizations, drive strategic sourcing projects, and optimize service relationships with global providers. This role involves leading transformation initiatives, managing the global employee travel program, and collaborating with peer Sourcing Managers to ensure functional alignment.

As a Business Development Representative with Freshworks, you will play a crucial role in driving revenue through strategic outreach and relationship building. Responsibilities include identifying and engaging potential clients, qualifying leads, and setting up meetings for Account Executives. This role requires 1-2 years of experience in business development or sales, excellent communication skills, and the ability to work in a fast-paced environment.

Manager - Program Management role at Freshworks focusing on leading strategic cross-functional initiatives to enhance customer engagement programs and drive product adoption, retention, and loyalty. Responsible for defining operational plans, overseeing budgeting, and collaborating with key stakeholders to ensure exceptional customer experiences. Qualifications include a Bachelor's degree, 7-10 years of experience in program management or customer engagement in the SaaS or technology industry, and strong communication and interpersonal skills.

Join Freshworks as a Senior Growth Marketing Manager specializing in Conversion Rate Optimization (CRO). Lead the team to improve web acquisition and conversion rates for all products. Develop and scale CRO programs, manage test ideas, prioritize experiments, and analyze results to enhance performance. Collaborate with cross-functional teams to drive Marketing ROI and build a culture of experimentation at Freshworks.

Senior Manager - Customer Marketing position at Freshworks in Denver, CO. Responsible for developing and executing marketing campaigns to drive customer expansion globally. Manage regional customer campaign execution, collaborate with sales and product teams, utilize data analytics, plan targeted marketing campaigns, and optimize strategies for existing customers.

Sell Freshworks suite of products to new logo customers in the Enterprise sales organization. Manage sales pipeline and lead communication with other departments. Travel as needed and commit to continuous improvement.

As a Corporate Enterprise Account Executive at Freshworks, you will drive revenue growth in North America by developing business opportunities within assigned accounts and accelerating sales of multiple product lines to enterprise clients. This is a hybrid role with onsite expectations in Denver, CO. Responsibilities include assisting Account Executives, driving sales cycles, qualifying prospects, partnering to close new business, and facilitating the sales cycle with buyers.

The Engagement Manager at Freshworks is responsible for planning, executing, and successfully implementing SAAS products for customers. This role involves project management, coordination with internal teams, and ensuring quality results for customers.

Lead Solution Engineer role at Freshworks, responsible for managing pre-sales activities in a region, aligning technical resources with revenue goals, conducting product demonstrations, and supporting sales teams. Requires 8+ years of work experience and 4+ years of solution selling experience.

As the Senior Manager of CX Consulting at Freshworks, responsible for architecting innovative solutions within the Freshworks Customer Support Suite to meet business partners' needs. Collaborate with stakeholders, drive optimization efforts, and serve as a trusted advisor to shape the architectural vision and execute the Freshworks roadmap. The role offers a unique opportunity to contribute to the success of the Freshworks ecosystem and implement cutting-edge solutions.

Senior Manager - Product Marketing role at Freshworks in Denver, CO, responsible for developing messaging and executing competitive marketing strategies for Freddy AI powered by the Freshworks Neo platform. Ideal candidate is an experienced B2B product marketer with expertise in AI and platform marketing strategies.

Seeking a Senior Solution Engineer to work closely with Enterprise customers, support sales team, gather requirements, develop solutions, articulate value, and evangelize user experience. Requires 3-5 years of experience in enterprise software sales engineering, working with CRM, customer service, and IT service management technologies.

Seeking a Customer Advocacy Specialist to support North American and Latin American business, responsible for developing and growing a fanbase of raving customers who advocate for the company. Key responsibilities include managing customer reference program, building relationships with key accounts, collaborating with cross-functional teams, developing customer stories, and tracking program impact. Qualifications include a Bachelor's degree and 4-5 years of customer-facing experience in marketing, communications, or related field.