Jobs at Freshworks

8

Report directly to the Sr. Director, Human Resources for North America. Build, lead, inspire, and develop a talent acquisition function for North America focused on candidate experience, excellence in service, and finding top talent. Ensure that the North America Talent Acquisition team is positioned for success and closely aligned with the vision and goals of Freshworks leadership. Offer coaching, insight, and decision support to talent sourcing team by leveraging analytics and industry intelligence. Serve as the recruiting leader and thought partner to senior business leaders and HR Business Partners; inform business leaders on key talent issues, and propose creative ideas for identifying and attracting top talent in a competitive market.

As an Account Manager, you'll be responsible for driving sales into existing Mid-Market and Enterprise defined accounts. Your accounts will all have strategic importance to the growth of the region. You will work with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation and closing. This role is quota carrying mission based, and an integral to our success.

Ensure sales accepted opportunities are sourced in accordance with company targets, and that our Strategic Account Leaders have enough opportunities to work with to be fully productive. Ensure we efficiently qualify inbound demand. Motivate BDRs to exceed goals through coaching and incentives. Plan, forecast, and understand ramp adjusted capacity to ensure the team is grown effectively in tandem with the needs of our sales organization and the supply of inbound demand from marketing. Manage BDR rosters for tracking ramp adjusted capacity and productivity. Manage BDR reports and dashboards to ensure the results they deliver can be easily understood by stakeholders throughout the organization.

Develop a strategic plan to source and develop business opportunities at your assigned named accounts. Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points. Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts. Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level. Articulate Freshworks' value proposition clearly and effectively. Understand competitive landscape. Quickly learn and present Freshworks' products in collaboration with Pre-Sales. Lead customers through an end-to-end sales cycle in collaboration with Freshworks Pre-Sales and Support teams.

The ideal candidate will have a strong background and a proven track record in developing and scaling Customer Success programs in the SaaS industry. The candidate will have leadership experience in building, scaling, and managing a diverse team that is spread across multiple locations. This position will report to the VP Customer Success, North America.  As a leader of Customer Success at Freshworks, you will lead a Customer Success team in North America that is focused on cultivating strong relationships and loyalty with more than 150,000 brands around the world.  

Generate new business opportunities to fuel our growth. Create and prioritize strategic target account lists within a defined territory. Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling). Conduct high level conversations with senior executives in prospect accounts. Evangelize Freshworks with passion and energy. Achieve monthly quotas of qualified opportunities and closed business. Initiate, develop and maintain executive level relationships and drive sales activities with key customers. Understand target customers business needs, develop proposals and accurately articulate Freshworks' value proposition at the executive level. Assist and close complex transactions and be willing to get into the trenches with the team.

Freshworks is looking to hire a Lead Business Systems analyst who will drive the implementation of a world class billing and revenue management solution. This role, based in our San Mateo office, reports to the IT Manager, G&A Systems. In this role, you will work with the stakeholders to define, manage, implement, and optimize business applications. Additionally, you will work on understanding their information delivery needs and provide solutions to address them.

Freshworks' North America sales team is on the front lines of helping organizations transform their business with exceptional customer service. As a direct sales representative with a sales quota, you will play a major role in accelerating Freshworks' revenue growth with an assigned geography. We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high growth company. Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day. You will have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!