Jobs at Foley

Manage a portfolio of mid-market SaaS customers by driving adoption, retention, renewals, expansion, and measurable business outcomes. Build strategic relationships with decision-makers, monitor account health, mitigate churn, lead executive business reviews, and partner cross-functionally on customer feedback and roadmap priorities. Use Planhat, success metrics, and AI-enabled workflows to improve proactive customer engagement and contribute to scalable customer success initiatives.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.

Own the reliability, security, performance, and availability of cloud-based database and data warehouse platforms. Administer and optimize Microsoft SQL Server and Amazon Redshift, lead AWS data warehouse operations, design high-availability and disaster-recovery strategies, manage access controls and auditing, and drive automation and monitoring improvements. Collaborate with Engineering, Product, Infrastructure, Analytics, and business leaders to support scalable, secure data systems and downstream analytics and AI use cases.

Lead product marketing for Foley’s SaaS platform, owning positioning, messaging, pricing, packaging, launches, product training, competitive insights, and AI commercialization. Build repeatable marketing processes, enable Sales and Customer Success, measure outcomes, and influence cross-functional decisions through customer and market evidence. The role is primarily remote within approved US states, with occasional office visits for collaboration, training, and events.

Leads Foley’s customer onboarding function across SMB, mid-market, and enterprise segments. Manages and develops onboarding teams, owns onboarding strategy and playbooks, partners with Sales, Operations, and Customer Success, and oversees implementation execution. Accountable for onboarding KPIs, capacity, customer transitions, escalation management, and continuous process improvement. The role requires strong cross-functional leadership, organizational skills, customer communication, and experience scaling onboarding programs in a technology company.

Manage strategic enterprise customer relationships for Foley’s compliance and safety SaaS solutions. Drive adoption, retention, expansion, and measurable business outcomes through account planning, executive reviews, account-health monitoring, and risk mitigation. Collaborate with Sales, Product, Marketing, Implementation, and Support to improve customer experience and influence product priorities. The role requires strong relationship management, data-driven decision-making, and enterprise SaaS customer success expertise.

Own the full sales cycle for small-business customers, from high-volume outbound prospecting and discovery through closing. Build pipeline across phone, email, and SMS; uncover regulatory and compliance needs; present tailored SaaS solutions; maintain accurate CRM records; meet revenue and activity targets; and continuously improve through coaching. The role requires strong communication, resilience, customer rapport, sales discipline, and the ability to manage many opportunities in a fast-paced, primarily remote environment.