Jobs at FireMon

Own GTM metrics, pipeline reporting, forecasting, Salesforce administration, and territory, quota, and capacity planning. Analyze funnel performance, productivity, cohorts, attribution, and revenue trends to guide leadership decisions. Build dashboards and scenario models, support compensation calculations, improve data governance, and optimize the GTM technology ecosystem. Partner cross-functionally with Sales, Marketing, Finance, and CX while using automation, AI, and analytical tools to improve efficiency and data quality.

Leads global go-to-market operations across Marketing, Sales, Partners, and Customer Success. Owns Salesforce architecture, marketing automation, lead-to-revenue processes, attribution, reporting, data governance, and GTM technology. Analyzes funnel performance, identifies conversion gaps, and recommends improvements to pipeline and revenue outcomes. Drives AI and workflow automation, oversees GTM systems integrations, and partners with executives to improve operational efficiency, campaign performance, sales productivity, and forecasting.

Develop and maintain integrations for network security devices from vendors such as Palo Alto, Juniper, Check Point, and Cisco. Translate device documentation and functionality into application-ready structures, gather technical requirements, prioritize device-pack development with sales engineering, and troubleshoot device-related issues with customers and support teams. The role requires strong Java development, scripting, Linux, networking, XML, REST, SQL, testing, and problem-solving skills.

Develop and integrate network security software with firewalls, routers, switches, IPS, proxies, and other security devices. Responsibilities include gathering technical requirements, designing integrations, maintaining security-device test labs, assisting development and testing, creating test cases, troubleshooting complex integration issues, and documenting configurations. The role requires expertise in networking and security, packet analysis, major firewall vendors, virtualization, and regular expressions.

Supports pre-sale and post-sale customer engagements by analyzing business needs, designing and implementing enterprise software solutions, gathering requirements, documenting architectures, and guiding testing and change control. Advises customers on API integrations, automation, workflow, cloud deployments, and ServiceNow-related solutions. Partners with technical and business stakeholders, develops implementation best practices, estimates project effort, and helps customers achieve value with FireMon products.

Provides remote technical support for FireMon network security products through phone, email, chat, and web. Manages and prioritizes tickets, investigates and reproduces issues, analyzes logs, troubleshoots firewalls and Linux systems, manages customer expectations, and escalates unresolved problems. The role supports 24/7 coverage, includes on-call production incident response, and requires ongoing technical development and certification.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.