Benefits at Extend

Review and adjudicate complex product and shipping protection claims, serve as escalation contact, investigate fraud, coordinate service technicians/parts, communicate decisions to customers and partners, maintain documentation, meet SLAs, and recommend process improvements.

Analyze large-scale data to detect fraud, derive insights, develop monitoring solutions, and collaborate on fraud prevention strategies cross-functionally.

As a Product Manager II, you will drive product strategy, manage lifecycle from discovery to launch, and leverage user data for decision-making. You'll collaborate with cross-functional teams and advocate for AI integration to enhance the customer experience while refining the product roadmap.