Expressable Benefits Overview

Provides frontline remote IT support, resolves hardware, software, access, MFA, and lockout issues, manages support tickets, administers user accounts and permissions, maintains IT asset records, and supports SSO and MDM migrations. The role also maintains documentation, performs access reviews, follows security procedures, and coordinates escalations across internal teams and vendors.

Manage payer setup, fee schedules, EFT/ERA configuration, portal access, and payer profile updates. Interpret contracts and manuals, monitor policy changes, support clean claims, assist audits and payer responses, track compliance training, maintain reference materials, and train internal teams on payer rules. Collaborate with billing, clinical, and compliance teams on projects improving documentation, workflows, and payer compliance.