As a CCaaS Application Architect, you will design complex Contact Center applications, manage project initiatives, ensure solutions meet quality standards, assist with code issues, and interact with both technical and non-technical stakeholders. You will work on defining architectures for CCaaS solutions and lead implementation efforts while providing guidance on digital transformation and system limitations.

The role involves working as a CXone Engineer to enhance customer experiences through technology solutions. Responsibilities include managing client communications, configuring cloud telephony technologies, troubleshooting issues, and implementing solutions. Requires strong background in call center technology and experience with CXone platform, ideally along with Amazon Connect and Genesys Cloud.

The Engagement Manager will drive strategy and deliver projects to meet clients' business needs, managing multiple projects while ensuring delivery excellence through effective communication and technical expertise. Responsibilities include owning projects, assisting clients with roadmaps, leading requirements sessions, and mentoring team members.

The Senior Software Engineer will design and develop Cloud Contact Center products, perform unit testing, conduct code reviews, and resolve bugs. Responsibilities include mentoring team members and handling integration and development in both testing and production environments. Experience in IVR, ACD, and various cloud telephony platforms is critical.