Jobs at Espresa

The Platform Support Specialist provides technical resource support for enterprise clients, diagnosing issues on the SaaS platform and ensuring high customer satisfaction. Responsibilities include issue resolution via support channels, guiding users, and collaborating with product teams while maintaining documentation.

The Customer Success Manager will drive customer satisfaction by building relationships, leading onboarding, and ensuring platform adoption while providing actionable insights and support post-launch.

The Regional Vice President of Enterprise Sales drives new business growth with large employers, managing complex sales cycles and building relationships with HR and executive leaders to meet revenue targets.

The Account Manager will own renewal and expansion outcomes for a portfolio of customers, developing strategic partnerships, managing revenue targets, and collaborating across departments to enhance client experiences and ensure long-term success.

The Implementation Consultant will manage customer onboarding, define success criteria, support adoption, and collaborate with internal teams while driving customer satisfaction and success.

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

The Business Development Representative will drive new business opportunities, manage CRM data, nurture client relationships, and report on outreach strategies within a dynamic company environment.