Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.

Lead medium-to-large software implementation projects for utility, telecommunications, and government clients. Manage schedules, budgets, risks, requirements, design, development, testing, change control, and delivery. Coordinate technical and business teams, maintain client relationships, support estimates and statements of work, mentor project managers, and identify business-development opportunities. Projects involve AutoCAD-based design, system integrations, ERP, EAM, GIS, data management, and IT strategy.

Leads sales for upstream oil and gas operator accounts, owning forecasts, retention, ARR growth, pipeline reviews, quotas, and revenue performance. Recruits, trains, coaches, and evaluates account executives while setting territories and goals. Partners with marketing, customer success, product, and business development on go-to-market execution, pricing, and processes. Represents the company at industry events and manages complex enterprise sales cycles.