Elation Health Benefits Overview

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Own strategic relationships, retention, and commercial growth for Elation’s highest-value SaaS customers. Develop account plans, manage executive relationships, lead business reviews, identify expansion opportunities, and coordinate cross-functional responses to customer needs. Track account health, usage, risks, and expansion pipeline while advising healthcare organizations on care delivery and business goals. Partner with Sales, Product, Services, Engineering, and leadership to improve enterprise customer engagement and growth.

Support full-cycle recruiting from job posting through offers, including sourcing, screening, interview coordination, candidate communication, ATS maintenance, and recruiting metrics. Partner with hiring managers and senior recruiters to define candidate profiles, improve candidate experience, evaluate AI recruiting tools, and contribute to HR programs, retention strategies, and team development.