Jobs at Ebsco Information Service

Designs and manages AI-enabled digital journeys in HubSpot, including workflows, forms, segmentation, personalization, behavioral triggers, and nurture programs. Owns website-to-HubSpot data connections, tracking standards, lead scoring inputs, conversion optimization, QA, and automation documentation. Partners with Marketing, Web, Content, and Marketing Operations to connect digital engagement with prospect qualification and downstream marketing processes.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Coordinates customized marketing programs for large strategic customers, serving as a customer contact and partnering with Sales and Marketing. Manages campaigns, webinars, events, newsletters, communications, budgets, timelines, and reporting. Writes and edits customer-facing content, coordinates internal resources, tracks engagement and expenses, and improves scalable marketing processes. The role requires strong project coordination, communication, customer relationship, and organizational skills.

Build and maintain a global knowledge base of electronic-resource metadata. Responsibilities include analyzing publisher data, creating and maintaining collections, establishing data feeds, researching missing metadata, documenting transformation processes, resolving data issues through root-cause analysis, coordinating with vendors, and managing workload priorities. The role requires advanced Excel skills, attention to data quality, strong communication, and familiarity with metadata standards.

Leads product strategy and roadmaps for APIs, integrations, partnerships, EBSCOhost tools, and LTI technologies. Develops go-to-market plans, business requirements, stakeholder communications, sales enablement, and customer presentations. Partners with technical teams, third-party integrators, LMS providers, Sales, Marketing, and customers to guide API improvements, onboard partners, gather feedback, and drive product opportunities.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.

The Product Manager will help bring the EBSCOhost AI Exchange platform and MCP-based solutions to market. Responsibilities include supporting go-to-market initiatives, gathering customer and market feedback, collaborating with technical and cross-functional teams, communicating stakeholder updates, defining business requirements, and supporting roadmap visibility. The role requires 0–2 years of product management experience, familiarity with AI agents and MCP workflows, customer collaboration, and strong organizational teamwork.

Drives growth, retention, renewals, and strategic development for EBSCO’s serials subscription services portfolio across the Western U.S. and Western Canada. Partners with regional sales managers, leads complex sales conversations, develops account and renewal strategies, identifies upsell and cross-sell opportunities, manages the sales pipeline, and collaborates with account services, customer service, operations, and publishers. Monitors market trends and customer feedback to improve sales strategy and outcomes.