Dragos Offices

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Lead partner marketing strategy and execution to drive sourced and influenced pipeline. Manage MDF, co-marketing, ABM-aligned partner programs, enablement assets, partner engagement, and measurement in collaboration with demand generation, field marketing, and partner teams.

Develop and validate high-fidelity threat detections and asset-identification analytics for industrial control system environments. Analyze threat intelligence, packet captures, host logs, network and device artifacts, and large datasets to identify adversary behaviors. Mentor detection engineers, review and triage detection requests, document analytics processes, and partner with engineering and quality teams to address platform gaps. Support ICS cyber-range activities and contribute to detection testing, tuning, and knowledge-base maintenance.