Jobs at Datadog

The Commercial Sales Engineer will support sales efforts by providing technical expertise, conducting product demos, and collaborating with product teams to address customer needs.

The Senior Manager, Product Solutions Architecture at Datadog oversees onboarding and enabling partners, collaborates on technical initiatives, and advocates for partners' needs while enhancing service offerings using Datadog features.

The Head of Leadership Search will lead global leadership hiring, establish hiring strategies, manage an executive search team, and partner with executive leadership.

Serve as a technical expert for Datadog’s Service Management products, advising enterprise customers and Field teams on incident response, on-call, event correlation, workflow automation, and App Builder architectures. Build proofs of concept, small-scale deployments, reusable technical collateral, and best practices. Provide product feedback based on customer engagements to influence roadmap development. The role requires engineering expertise, production incident response or automation experience, observability knowledge, coding ability, consultative customer skills, and travel up to 40%.

Prospect, qualify, and generate leads for Datadog by conducting outbound outreach, scheduling discovery meetings, and partnering cross-functionally to demonstrate Datadog's value for cloud and digital transformation. Learn and apply sales methodologies to identify customer needs and grow into sales roles.

Investigate and resolve complex Datadog Agent escalations, lead technical calls, mentor global support, run office hours, collaborate with Engineering/Product to improve the platform, and automate troubleshooting using scripting and container knowledge.

Manage semi-monthly US payroll for 3,000+ employees using Workday; process hires/terminations/status changes, garnishments, 401(k) feeds, equity transactions, and resolve payroll discrepancies. Support Canada and Latin America administratively, collaborate with Finance, SOX and 401(k) auditors, maintain payroll records, run audits, and respond to payroll/tax inquiries.

Build and scale Datadog's partner ecosystem across North America by recruiting CSPs, MSPs, SIs, and resellers; enable and activate partners via training and joint GTM; coordinate technical and marketing launches; drive partner-sourced pipeline and revenue; run partner performance reviews; serve as regional sponsor for key cloud alliances and own regional channels metrics.

Targets and closes new business with Fortune 1000 and other strategic customers. The role involves prospecting, building relationship maps, understanding customer business needs, selling cloud and observability solutions based on value and ROI, negotiating enterprise terms, expanding existing accounts, developing pipeline, managing opportunities, and maintaining accurate forecasts. Regular travel to client sites and other regions is required.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Serve as a Datadog technical expert for partners: onboard, train, enable, and certify partner technical teams; support partner initiatives (demos, POCs, migrations); advocate partner technical needs internally; analyze partner services and recommend Datadog adoption improvements; collaborate with product and engineering to prioritize features and curate best practices for platform adoption and success.

Manage a team of 3–5 technical writers to create and maintain public product documentation (APIs, SDKs, developer and security tools). Partner with Product and Engineering, research via product experimentation and code review, interview SMEs, and improve documentation standards and processes with the community.

Partner with sales to provide technical expertise during trials and POVs, deliver product demos and presentations, qualify and technically close complex opportunities, maintain CRM notes, and relay customer feedback to product teams. Support evaluations and communicate value to customers while traveling up to 45% of the time.

Lead design, launch, and scaling of targeted partner programs to accelerate regional growth, product adoption, incentives, and strategic collaborations. Partner with cross-functional teams to build operational processes, measure program effectiveness, iterate on performance, and convert initiatives into repeatable, scalable motions.

Drive adoption of Datadog security solutions in strategic enterprise accounts. Partner with sales teams to understand customer requirements, conduct technical demonstrations, support evaluations and proof-of-value initiatives, develop proposals, and provide technical expertise throughout the sales cycle. Maintain expertise in security products, vulnerabilities, cloud platforms, SIEM, SOC workflows, endpoint security, and application security. Relay customer feedback to product and engineering teams and participate in industry events with up to 30% travel.

Investigate complex customer escalations involving authentication, authorization, identity, enterprise administration, audit records, dashboards, notebooks, sheets, and data visualizations. Lead technical calls, coordinate cross-functional investigations, mentor support engineers, identify product gaps, and develop internal tooling, debugging guides, and reusable workflows. Serve as the primary Web Platform expert while partnering with Engineering and Product to improve Datadog's platform and customer experience.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

Provide quoting and deal-structuring support to global sales teams, negotiate with customers, resolve post-deal satisfaction issues, act as pricing subject-matter expert, and coordinate with legal, billing, finance, revenue, and product teams to ensure compliance with internal controls and policies.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Manage and mentor a team of Premier Support Engineers handling customer requests, reproducing and troubleshooting issues across Datadog integrations, onboarding and training hires, building documentation, resolving high-priority escalations, and driving initiatives to improve team productivity and processes.