Jobs at Datadog

Serve as a cloud cost management and FinOps subject matter expert, advising enterprise customers on multi-cloud cost allocation, AI token attribution, Kubernetes costs, budgeting, anomaly detection, capacity planning, and optimization. Partner with field and product teams, create technical collateral, guide implementations, and influence product roadmaps. The role requires strong cloud infrastructure, observability, billing data, Python or SQL, architecture, and consultative customer skills, with travel up to 40%.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Manage complex customer incidents and escalations from triage through resolution, coordinating support, engineering, product, and leadership stakeholders. Lead customer and internal communications during critical events, prioritize response strategies, and develop monitoring, automations, runbooks, training, and retrospectives. Identify recurring cloud and product issues, drive operational improvement projects, mentor peers, and improve incident management processes.

Manage full-cycle recruiting for Datadog’s Technical Solutions function. Responsibilities include sourcing candidates, screening qualifications, partnering with leadership on interview processes, coordinating follow-up, negotiating compensation, training interview teams, maintaining accurate Greenhouse data, and delivering a strong candidate experience.

Partner with Customer Success to support the sales cycle through technical presentations, product demonstrations, evaluations, and solution guidance. Help customers onboard Datadog, resolve technical roadblocks, communicate feature requests to Product, and address customer concerns. The role requires cloud, application architecture, observability, or DevOps knowledge, strong communication skills, continuous learning, and up to 15% travel.

Manages and mentors a team of Mid-Market Account Executives, driving sales strategy, pipeline generation, forecasting, hiring, onboarding, and performance improvement. The role oversees the full outbound sales cycle, establishes activity standards, monitors funnel metrics, and coaches representatives toward quota attainment and career growth while selling SaaS and cloud solutions to mid-market companies.

Own technical customer engagements throughout the sales cycle, including discovery, presentations, product demonstrations, and proof-of-concept evaluations. Partner with Customer Success Managers and cross-functional teams to connect customer objectives with Datadog solutions, resolve technical blockers, and build trusted stakeholder relationships. The role also involves managing multiple evaluations, sharing best practices, mentoring newer Sales Engineers, and supporting enablement initiatives.

Build strategic relationships with enterprise customers, drive product adoption and expansion, lead onboarding, QBRs, and strategic reviews, and communicate Datadog’s business value to executive, technical, and business stakeholders. Analyze usage trends and datasets to identify gaps, quantify outcomes, and recommend growth opportunities. Coordinate cross-functional teams including Sales, Solutions Engineering, Technical Account Management, Product, Support, and Enablement to ensure customer success.

The Commercial Sales Engineer will support sales efforts by providing technical expertise, conducting product demos, and collaborating with product teams to address customer needs.

Lead design and delivery of Datadog implementations: gather requirements, build technical architecture, write deployment automation, manage implementation projects, and guide customer onboarding and launches.

The Senior Manager, Product Solutions Architecture at Datadog oversees onboarding and enabling partners, collaborates on technical initiatives, and advocates for partners' needs while enhancing service offerings using Datadog features.

Lead global partner pricing strategy and deal support for Datadog's partner network. Serve as liaison with Deal Desk and cross-functional teams to operationalize partner pricing, incentives, and commercial programs. Build scalable documentation, playbooks, and enablement for Partner Sales Managers.

Build and scale Datadog's partner ecosystem across North America by recruiting CSPs, MSPs, SIs, and resellers; enable and activate partners via training and joint GTM; coordinate technical and marketing launches; drive partner-sourced pipeline and revenue; run partner performance reviews; serve as regional sponsor for key cloud alliances and own regional channels metrics.

Drive adoption of Datadog security solutions in strategic enterprise accounts. Partner with sales teams to understand customer requirements, conduct technical demonstrations, support evaluations and proof-of-value initiatives, develop proposals, and provide technical expertise throughout the sales cycle. Maintain expertise in security products, vulnerabilities, cloud platforms, SIEM, SOC workflows, endpoint security, and application security. Relay customer feedback to product and engineering teams and participate in industry events with up to 30% travel.

Provide quoting and deal-structuring support to global sales teams, negotiate with customers, resolve post-deal satisfaction issues, act as pricing subject-matter expert, and coordinate with legal, billing, finance, revenue, and product teams to ensure compliance with internal controls and policies.

Manage and mentor a team of Premier Support Engineers handling customer requests, reproducing and troubleshooting issues across Datadog integrations, onboarding and training hires, building documentation, resolving high-priority escalations, and driving initiatives to improve team productivity and processes.

Recruit, enable, and manage strategic Global Systems Integrator partners to drive revenue and partner-sourced pipeline. Coordinate technical and marketing launches, conduct business reviews, enable joint selling, and work closely with regional sales teams to close deals.

Responsible for full-lifecycle recruiting, sourcing qualified talent, screening candidates, negotiating offers, and enhancing the recruitment process while ensuring an excellent candidate experience.

The People Systems Developer designs and implements AI-native workflows for HR processes, focusing on talent acquisition and performance improvement through automation and integration of systems.

The Mid Market Account Executive will engage and close net-new customers, manage sales cycles, and collaborate with internal teams to drive growth.