Jobs at Cresta

As an AI Success Manager, you'll partner with Fortune 500 customers to drive AI adoption, measure impacts, and consult on organizational changes. You'll balance strategy and execution, guide product usage, and manage account health across multiple stakeholders.

Lead the Demo Engineering team, developing AI-powered demo environments and infrastructure while establishing standards and best practices to enhance customer engagement and operational excellence.

As a Senior Machine Learning Engineer, develop LLM evaluation frameworks and agentic AI workflows to extract insights from conversations and optimize customer experiences.

The Accountant will manage period-end activities, vendor bills, accounts receivable, payroll processing, and support cross-functional teams in a high-growth AI company.

The Head of Global Talent Acquisition will lead Cresta's hiring strategy, build a talent acquisition team, and manage recruiting operations across various functions, aiming for rapid growth and a positive candidate experience.

The Strategic Sales Director will drive revenue growth by managing complex sales cycles, building relationships with executives, and expanding key accounts, using AI to solve business challenges.

The Strategic Sales Director will drive revenue growth by leading complex sales cycles, building executive relationships, and expanding within strategic accounts, primarily targeting Fortune 500 companies.

Partner with enterprise account executives to qualify opportunities, run demos, lead POCs/pilots, translate use cases into technical solutions, run ROI workshops, train users, and relay field feedback to product teams to drive deal closure and adoption.

Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

The Staff Machine Learning Engineer will lead AI initiatives, architect LLM systems, design evaluation frameworks, and mentor engineers.

Lead customer-facing security reviews, perform risk and gap assessments, manage external audits (SOC 2, ISO, PCI, HIPAA, FedRAMP, etc.), run internal audits and security training, improve vendor risk management and compliance metrics, build/automate controls and respond to RFIs to support sales.

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

Own and scale global paid media across LinkedIn, Google, Meta, and emerging channels. Plan, launch, and optimize campaigns end-to-end, manage budgets and attribution, partner with Creative and Marketing Ops, leverage AI and audience enrichment tools, analyze performance, and present insights to drive pipeline and revenue.

Own and evolve Cresta.com as a growth engine: define website strategy and roadmap, run CRO and A/B testing programs, manage Webflow CMS operations, oversee localization, partner with agencies and stakeholders, and build analytics and experimentation pipelines to drive MQLs and revenue.

Lead and coach a Strategic Solutions Engineering team to support complex sales cycles. Align SE coverage with sales priorities, run technical discovery, design solutions, execute demos/POCs, support strategic $1M+ deals, and collaborate with Product and Engineering to influence roadmap and scale SE best practices.

Own partner relationships and enable partners to design, sell, and deliver Cresta solutions. Serve as a trusted advisor and platform expert providing technical presales support, executive presentations, strategic solution design, and enablement assets. Drive partner-led revenue, resolve complex technical challenges, and align cross-functional teams (Sales, Product, Engineering) to scale Cresta's partner program and joint customer success.

Own partner relationships and enablement for Crestaplatform, driving onboarding, technical enablement, joint GTM strategies, solution integrations, and revenue acceleration while coordinating Product, Sales, and Services to improve partner performance and adoption.

Customer-facing role deploying and optimizing AI Agents across the customer lifecycle. Define customer AI roadmaps, iterate prompt and context engineering, run evaluations and A/B tests with Forward-Deployed Engineers, leverage conversation-discovery tools and data analysis, and improve agent development and deployment playbooks.

As a Platform Product Manager, you'll manage IAM capabilities, focusing on access control and security for enterprise customers while collaborating with engineering and security teams.

Build zero-to-one AI-native product experiences: prototype, validate with users, and productionize AI agents and workflows. Partner with product, design, research, and engineering to define, evaluate, monitor, and improve ML-driven user-facing systems.