The Customer Upgrade Sales Specialist enhances customer experiences by facilitating sound processor upgrades, supporting clinicians, and managing upgrade sales processes with strong focus on relationship building and education.

The Workforce Analyst supports CX Operations by optimizing staffing and service performance through forecasting, scheduling, and data analysis. Responsibilities include managing agent schedules, monitoring performance, and recommending operational improvements.

The Prior Authorization Specialist verifies insurance eligibility, calculates out of pocket estimates, handles documentation for prior authorizations, and communicates with customers to facilitate reimbursement orders.

The Change Manager will lead the development and implementation of change management strategies, working with leaders to engage employees through transformative initiatives using PROSCI methodology.

The Change Manager will lead transformational change initiatives, develop management strategies, and ensure organizational engagement through effective communication and training programs.

The Audiology Extern will assist in clinical diagnostics, project support in Medical Affairs, and provide technical support. Responsibilities include testing, evaluations, data management, and collaboration across departments.

The Manager, Digital Product is responsible for developing digital product strategies, enhancing tools, innovating business models, and conducting market analysis for Cochlear's growth in hearing health care.

The Recipient Solutions Manager supports aftercare solutions in the Mid-Central Region, driving upgrade sales and customer satisfaction through education and relationship management.