bet365 Offices

The Senior Windows End User Technology Engineer leads desktop infrastructure management, ensures security compliance, and provides 3rd-line technical support while mentoring team members and optimizing processes.

Develop and maintain probabilistic pricing models for real-time sports betting. Analyze large sports datasets, apply machine learning and statistical techniques, optimize model accuracy and computational performance, debug and document code, use source control, and collaborate with traders, data scientists, and developers to productionize pricing algorithms.

Provide customer support via live chat, phone, and email; investigate and resolve inquiries using internal tools; escalate issues as needed; follow policies, licensing and responsible gambling practices; contribute to process improvements and collaborate with teams.