Baylor Genetics Benefits Overview

Coordinates genetic testing support for healthcare providers, patients, and internal teams. Responsibilities include answering inquiries, processing and tracking test orders, verifying documentation, communicating test status and requirements, supporting billing and insurance processes, maintaining accurate records, troubleshooting issues, and collaborating with laboratory, sales, billing, and client services teams to improve customer support materials and processes.

Designs, develops, tests, documents, and maintains scalable software and bioinformatics pipelines. Builds data models, ETL processes, APIs, microservices, databases, dashboards, and workflow integrations supporting genomic analysis such as assembly, mapping, variant calling, and annotation. Collaborates with analysts, scientists, clinical reviewers, laboratory staff, and developers to translate requirements into production-ready solutions. Optimizes queries and performance, applies CI/CD and testing practices, and ensures maintainable, well-documented software.

Leads software engineering teams through solution design, development, testing, deployment, and production support. Sets priorities, oversees SDLC execution, partners with product and technical stakeholders, supports architecture decisions, and drives engineering practices including code quality, CI/CD, testing, observability, and operational excellence. Provides mentoring, performance management, delivery oversight, risk monitoring, and continuous process improvement.