Benefits at AUTOPAY

The Customer Success Representative II ensures positive customer experiences with auto refinance or purchase loans by handling inquiries, complaints, and escalations while maintaining compliance and quality assurance standards.

The Customer Success Assistant Manager manages direct reports, supports customers with loan applications, and ensures operational efficiency. Responsibilities include team coaching, call monitoring, and maintaining communication with other departments.

The manager oversees a team auditing file quality in the Titles department, ensuring documentation is complete and handling escalated cases, while supporting team development and adherence to standards.