Jobs at Automattic

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

The Account Executive for Public Sector drives revenue growth by securing new clients, managing accounts, and developing sales strategies specifically for government organizations.

The Technical Account Manager will manage publisher migrations, support publishers post-launch, build relationships, and improve processes while collaborating with a team.

The Solutions Engineer will lead technical efforts for media sales, addressing customer requirements, managing projects, and contributing to RFP processes, using WordPress and PHP expertise.

The Forward Deployed Engineer (FDE) collaborates with strategic customers to address technical challenges, ensuring successful adoption of WordPress VIP solutions and driving business growth through hands-on architecture and consulting.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

The Account Executive will drive revenue growth by securing new clients, manage relationships with enterprise accounts, and execute sales strategies.

The Technical Account Manager ensures partners have a positive experience with WordPress products, handling requests, managing deployments, and liaising with teams for technical support and product feedback.

As a Senior Product Designer at Automattic, you will design user-centric products, collaborate with teams, and ensure exceptional user experiences from concept to implementation.

Own and drive the technical pre-sales process, partnering with sales to design solutions, conduct technical demos, and handle migration planning for complex WordPress environments.

Manage and develop a team of Technical Account Managers, ensuring customer success through strong partnerships, performance management, and collaboration with cross-functional teams.

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

The Revenue Operations Manager will build and optimize RevOps functions, design systems for data and processes, and collaborate with Sales and Customer Success to drive growth and efficiency.

The Product Manager will lead growth initiatives, run experiments, build dashboards, investigate metrics shifts, and maintain product documentation, aiming to enhance user engagement and retention.

Handle inbound leads, qualify prospects, run initial discovery, schedule meetings for senior sellers, educate on Pressable features, use AI and CRM for research, follow-ups, and pipeline generation to meet monthly targets.

Identify and eliminate backend performance bottlenecks by profiling PHP, optimizing MySQL/MariaDB queries and Memcached usage. Build observability, instrumentation, and dashboards, review code/architecture for performance, mentor teams, and perform deep dives on customer sites to resolve issues.

The Software Engineer will work on Automattic's products, focusing on scalable systems, code reviews, and product design, while collaborating globally.

The Senior Systems Engineer will ensure system availability, security, and performance for a large-scale global infrastructure at Automattic, addressing system health and facilitating developer efficiency.

This role involves leading WooCommerce's strategic partnerships, developing the partner program, negotiating agreements, and driving cross-functional collaborations to boost revenue and partner ecosystem performance.