Search the 6 jobs at Auror

The Senior Retail Account Manager at Auror is responsible for nurturing existing retail partnerships, supporting the Loss Prevention industry, and securing new retail partnerships in North America. The role requires developing strategies that enhance partnerships, managing complex accounts, and delivering engaging presentations that align with partner objectives.

The Retail Solutions Director at Auror is responsible for driving growth in the North American market by selling a SaaS retail crime intelligence platform. This role involves developing new prospects, managing the sales process from prospecting to deal closure, and collaborating with marketing and customer success teams to optimize the customer experience.

The Retail Account Manager at Auror will manage relationships with high-profile retail clients, drive the adoption of SaaS solutions to reduce theft, strategically advise on solutions, and identify growth opportunities within existing accounts. Responsibilities include contract negotiations, performance reviews, and participation in industry events to enhance Auror's presence.

The Customer Success Specialist at Auror will engage and support a community of users, ensuring they derive value from the platform. Responsibilities include reviewing customer usage, resolving support requests, driving user engagement, and conducting training sessions.

The Customer Success Lead at Auror will lead and empower a team to enhance customer engagement, develop strategic plans, and collaborate across departments. Responsibilities include overseeing customer success, collaborating with product teams, managing escalations, fostering a positive team culture, and striving for continuous improvements in customer satisfaction and metrics.

The Customer Success Associate will support retail and police communities by responding to inquiries, maintaining the Auror platform, troubleshooting issues, and driving customer engagement through strategic planning and resource creation. The role focuses on ensuring users have a great experience with the platform and achieve successful outcomes.