Jobs at AbsenceSoft

Identify and qualify new business opportunities through outbound prospecting (email, phone, social, etc.), partner with Account Executives to build pipeline, maintain CRM records, refine messaging with Sales and Marketing, meet lead-generation targets, and operate within compliance and security controls.

Conduct outbound prospecting and convert inbound marketing leads into qualified discovery calls. Maintain CRM records, collaborate with Account Executives and Marketing to build pipeline, research HR/leave challenges, and follow established outreach playbooks to generate sales opportunities.

Lead and build AbsenceSoft's end-to-end HR function, creating HR strategy, playbooks, and operational processes. Manage HR Business Partners, Payroll, Culture & Engagement, Compensation & Benefits, and Talent Acquisition. Partner with execs, drive automation (e.g., Rippling), improve people metrics (engagement, time-to-hire, attrition), and scale HR infrastructure in a compliance-focused, high-growth SaaS environment.

Own a core product area end-to-end: set strategy and roadmap, lead discovery and specs, partner with engineering and design to ship, instrument and track post-launch metrics, translate customer insights into prioritized product work, and present outcomes to executive leadership while maintaining security/compliance.

Manage and grow an assigned portfolio of SaaS customers through renewals, upsells, pricing, contract negotiations, and adoption support. Serve as the primary commercial contact, maintain CRM records, demonstrate product value, deliver training, and collaborate with Customer Success, Finance, and Legal teams. The role requires quota-carrying experience, enterprise SaaS contract expertise, strong relationship-building skills, and proactive account management in a compliant, remote-first environment.

Own the end-to-end TPA and PEO sales motion within an assigned region, managing existing opportunities and new targets. Conduct prospecting, discovery, presentations, negotiations, contracting, forecasting, and relationship development across deal sizes. Tailor solutions to HR, compliance, and workforce-management needs while partnering with Sales Engineering, Marketing, Legal, Product, and Customer Success. Serve as the internal TPA/PEO market specialist and maintain accurate pipeline visibility.

Leads the design, development, and delivery of complex software systems. Drives architectural decisions and technical strategy, mentors engineers, conducts code reviews, partners with product stakeholders, and improves system performance, scalability, security, and compliance. Owns technical initiatives from design through delivery while maintaining high engineering standards.

Leads and develops a customer success team, drives adoption, retention, customer health, and satisfaction outcomes, and manages complex escalations. Builds scalable CS processes, playbooks, and frameworks; contributes to organizational strategy; analyzes customer data; supports expansion opportunities; and leads cross-functional initiatives with Sales, Product, Support, and Implementation. Represents the company externally and maintains departmental security and compliance controls.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Leads major technical initiatives while designing enterprise identity systems, authorization models, and scalable multi-tenant SaaS architecture. Builds platform components with .NET/C# on AWS, improves data pipelines, resolves complex production issues, and shapes the technical roadmap. Mentors engineers, drives architecture and reviews, coordinates across teams, and supports security, compliance, automation, and continuous platform improvement.

Leads the strategy, content roadmap, and certification programs for AbsenceSoft University. Manages a growing team while remaining hands-on with course and exam development, LMS administration, reporting, and platform integrations. Partners with Product, Compliance, Legal, and industry organizations to maintain accurate, current training on leave and accommodations. Oversees program performance, customer enablement, credential renewals, and compliance-sensitive content.

Lead the vision, strategy, roadmap, and execution of a compliance platform encoding more than 200 statutory leave and accommodation laws. Manage product managers and compliance experts, translate regulations into scalable features, maintain content accuracy, and apply AI and automation responsibly. Partner with Legal, Engineering, Design, Sales, and Customer Experience to deliver compliant products, support go-to-market readiness, measure outcomes, represent customer needs, and identify regulatory risks and opportunities.