People always come first.
That has been the foundation of my leadership style throughout my career in service, and honestly, as a human being living on planet earth! Whether I am leading a small team or a large one, across any discipline, my focus is always on the people doing the work. I lead by listening. What are they hearing from customers? What does their day-to-day work really look like? How can we make their jobs easier? What is next for their growth? These questions guide how I support and advocate for my team.
This approach is rooted in years of working in service roles, where empathy, adaptability and human connection are essential. Over time, my leadership has become more intentional and more focused on creating space for others to thrive, not just succeed. At the end of the day, it is the relationships and the people that inspire me to show up and do my very best.
About Accuris
Accuris provides mission-critical intelligence to the world's engineers, safeguarding the technologies of today and enabling the breakthroughs of tomorrow. Trusted by top innovators, Accuris brings together the largest library of engineering standards and parts data with technology designed specifically to solve engineering challenges.
Guiding Growth in Others
Guiding growth is a personal journey for each team member. One of the most important and often most challenging parts is helping colleagues understand that this is their path to shape, not one we define for them. It can be difficult for someone to step back and think strategically about their career or identify the right opportunities to help them grow. That is where leadership plays a key role. Our job is to coach, guide and help them imagine what their path could look like, while offering the support they need to move forward.
Once a colleague has a clear goal in mind, whether it is their next role or a long-term aspiration, we work together to build a realistic plan and timeline. From there, it becomes about regular check-ins, accountability and celebrating progress along the way. Growth is not one-size-fits-all. It is about meeting people where they are and helping them move forward with purpose and confidence.
A Vision for the Future
My long-term vision for customer experience is to create a thoughtful balance between our talented workforce and the power of technology. The right mix of human insight and smart tools can help us scale and deliver greater impact. This lets our team focus on the work they enjoy and excel at, while technology reduces the burden of repetitive tasks. It’s about creating space for meaningful work while meeting growing customer demands.
I’m aligning this vision with key industry trends: hyper-personalization using real-time data and AI, and proactive engagement that anticipates needs. These shifts are redefining service and success. To move toward this vision, I’m analyzing team capacity and skills, aligning them with customer demand and workload. I’m forecasting future needs as we grow and take on more proactive support. I’m also exploring AI-powered tools to support — not replace — our team and unifying platforms for a more seamless customer and employee experience. My ultimate goal is a scalable, human-centered model ready for the future.
