Technical Specialist
Summary
Technical Specialists are responsible for ensuring customer satisfaction by providing initial and advanced technical support for multiple DigitalGlobe online platforms. Support for other technical solutions deployed by DG in support of customer requirements (e.g., application interfaces) as well as handling customer order-related questions or issues are also within the scope of responsibilities. Technical Specialists are also required to work effectively with various internal teams in order to provide advanced technical support and problem resolution.
Responsibilities
- Provide advanced technical support and serve as escalation point of contact for resolving customer issues, escalating to Tier 3 support organizations as necessary
- Serve as primary interface between DigitalGlobe’s customers and our internal organizations (e.g., Product Management, Sales, Account Manager’s, IT, Development)
- Assist with testing in order to ensure that DG solutions meet customer requirements
- Support and contribute to the design, development, and delivery of internal and external training and procedural documentation
- Demonstrate the ability to understand customer requirements and ensure that DigitalGlobe’s solution meets these needs
Basic Qualifications
- Existing security clearance or ability to obtain a security clearance.
- 1-3 years technical / customer support background
- Ability to provide on call support, as necessary, including evenings and weekends
- Demonstrated customer service experience
Preferred Qualifications
- Bachelor’s degree in Information Systems, Computer Science, or Geospatial Information Systems
- 1-3 years technical / customer support background
- Geospatial Information Systems (GIS) experience
- Strong business acumen, client-service, and results orientation; both a strategic thinker and able to execute tactics
- History of building positive relationships internally and externally
- Ability to work in an unstructured environment to strategically set and achieve organizational goals
Skills & Experience
Strong technical aptitude and experience across a variety of hardware and software environments, including:
- Experience with
- Web Map Services (e.g., WMS, WMTS)
- Mapping API technologies (e.g., Google, Bing, OpenLayers)
- Internet map server technologies (e.g., GeoServer, MapServer, MapGuide)
- Work experience with imagery COTS tools such as ENVI, ESRI, PCI, and Socet Set
- Understanding of networking, firewalls, routing, and remote site connectivity
- Remote sensing and image processing experience
Location
Westminster, CO
DigitalGlobe offers a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive company match; paid holidays and paid time off.