Senior Channel Operations Analyst

| Remote
Employer Provided Salary: $115,000-$120,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.


The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.


What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless


Challenges You Will Solve


We are looking for a channel partner-savvy, business-process-oriented and tech-focused individual to support our Channel team in our Go-To Market organization to help administer our partner program, streamline processes, implement and continuously improve our partner-focused technology infrastructure and assist senior leaders in the delivery of our Channel strategy. In this role your focus will be to improve key business processes, evolve our systems to support growth, enable data-driven decision making and enable our channel and alliance partners to be as efficient and effective as possible in their business dealings with Red Canary. 


You will be joining a dynamic startup with established product/market fit, a strong customer base, and exponential growth. Through your persistence, determination, and creativity, you will help accomplish Red Canary’s mission to make security better for businesses of all sizes. You have a roll-up-your-sleeves mindset and are ready to harness your systems and channel operations experience within a high-growth, fast paced technology company. We can’t wait to learn from you.

What You'll Do

  • Execute on the channel and alliances strategy developed and led by the VP of Channel & Alliances
  • Lead sales operations for partner go-to-market motions with focus on the streamlining and ongoing management of partner sales processes and workflows
  • Establish a thorough understanding of all Red Canary processes that impact partners including - but not limited to - partner on-boarding, deal registration, end-customer onboarding, new product introductions, and pricing updates
  • Support enablement and pre-sales activities from a sales and product perspective, to “enable” channel and alliance partners to act as “Red Canary Advisors” front-end to open, develop, manage and close opportunities with new and existing customers
  • Manage the relationship with key strategic partners from an operational standpoint, triaging problems and fielding feedback on how to improve the current systems and processes
  • Facilitate communication directly with Red Canary Alliance (technology) Partners regarding product and pricing inquiries from Red Canary Sales Reps and with Channel (resell) Partners regarding their product and pricing inquiries related to Red Canary offerings
  • Work with Red Canary Deal Desk and Business Information Systems teams to ensure that Red Canary quote tool is complete and accurate related to Channel Partner offerings
  • Support and scale the referral fee, rebate and channel SPIFF processes from submission through payment
  • Build and generate reporting and dashboards within the Partner Portal for channel and alliance partners as well as internal reporting for Channel Sales Management and the Executive Team
  • Manage the channel sales pipeline and forecast activities for consistent reporting

What You'll Bring

  • 5+ years of channel-focused operational experience within a SaaS Sales environment
  • Proven track record working with Channel and Alliance Partners in an indirect sales model, managing pipeline, sales forecasts, carrying and achieving new sales targets
  • Experience working as Point-of-Contact for internal and external coordination of specific programs and initiatives with channel partners
  • Strong working knowledge of Salesforce CRM and PRM solutions and other technologies used to enable channel partners and administer channel partner programs
  • Exemplary interpersonal and communication skills
  • Proven ability to operate within ambiguous situations and multiple constraints
  • Acute attention to detail, creative problem solving skills, customer-service attitude, unrelenting curiosity and a strong work ethic
  • An active team player who takes initiative to not just identify problems but proactively recommend and implement solutions

Target Compensation Range: $115,000 - $120,000 

Application Deadline: February 26, 2023


Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 


At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0


Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • RustLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • BasecampProject Management

Location

Our state-of-the-art HQ is located in the brand new McGregor Square centered in Denver's historic LoDo. From inception we have been hybrid workforce.

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Curiosity. If you are asking questions, building on what you just learned, and relating it to something known, then you are truly curious about what you’re learning and you will become an expert.

Diane

Director of Product Support

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What does career growth look like on your team?

Customer Solutions Engineers possess a blended skillset that intersects business, security and technical. Team members can grow within their role or continue to develop their talents into positions such as technical account manager, security architect, and evangelist.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone

Culture
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 8 weeks of parental leave for new parents.
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 80 hours per year of paid sick leave.
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours
Paid industry certifications

Additional Perks + Benefits

Annual company all-hands meeting where we bring in all of our remote team members to build camaraderie, align and learn.

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