Technical Sales Support Agent

| Greater Denver Area
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With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 150 remote-first employees around the globe processing tens of millions of dollars in sales every week.

In this role, you’ll initially join our Customer Success team as a Technical Customer Support Agent where you will spend 6-9 months learning about our product and our clients. We believe this is the best way to build a solid foundation for a career on the Growth team.

After starting your career here on the Customer Success team, you'll move into a Partner Manager or Solutions Consultant role on the Growth team depending on your skills and interest. 

What You'll Do
  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Author documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers
What You'll Bring
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Experience and/or interest in developing into a sales or growth role
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving: an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability and desire to work shifts ranging from 9am-5pm PT and some weekends on a rotation

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • MatillionDatabases
    • SnowflakeDatabases


Located steps away from Union Station, our Wework office space is located in the Triangle Building, within easy reach of light rail, trains and buses.

What are ReCharge Perks + Benefits

ReCharge Benefits Overview

Competitive compensation, health benefits, 401K
Unlimited paid time off (PTO) to pursue your passions
Team retreats - bi-annual retreats to share our successes together as a company
Monthly ReCharge subscription - we’ll cover the costs of products (ReCharge clients) you love up to $75/month
Equipment - we provide a laptop of your choice and equipment based upon the needs of your position

Friends outside of work
Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
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