Job Title: Customer Success Adoption Manager, Incent

Location: Denver, CO (Remote Field-US with Denver preferred) 

Function: Customer Success 

Position Type: Regular, Full-Time

Position Level: Experienced 

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

We are looking for a motivated individual with technical SPM experience and the ambition to develop and expand Xactly Customer Success offerings. As a CS Adoption Manager at Xactly Corporation, you'll be responsible for helping our customers maximize the capabilities of the Xactly SPM platform. You'll use your strong product knowledge and solutioning skills to provide consultative solutions to our customers. Your focus will be on building strong, trusted advisor status both externally with customers and internally with our teams. 

We are seeking an energetic problem solver who is excited to impact Xactly's overall customer experience. You will work collaboratively with Customer Success Managers to provide relevant adoption and best practices recommendations to meet customer's business needs. You will establish and track post-implementation adoption metrics to closely monitor the success of our initiatives.

THE TEAM

Xactly's Customer Success team is a tight-knit team motivated by the success of our customers. We partner with our customers to understand their unique business priorities and tailor our recommendations and solutions to meet those goals. 

THE SKILL SET

• 2-4 years experience working with Xactly Incent, Analytics and/or Connect (or similar SPM solutions)

• Strong aptitude to quickly uncover and understand customer use cases and requirements

• Ability to analyze problems and offer end to end solutions by thinking strategically and by structuring complex issues into digestible frameworks

• Eagerness to self-learn technologies based on customer need

• Proficient communicator (verbal, written and presentation skills). Customer facing consultative experience a plus

• Ability to manage multiple proactive and reactive tasks effectively

• Enterprise software experience - SaaS experience a plus

• Bachelor's degree required

WITHIN ONE MONTH, YOU'LL:

• Get your bearings and begin to build a strong foundation, upon which to grow

• Complete the Customer Success Onboarding and Professional Services Bootcamp

• Begin to build a technical understanding of Xactly's platform of products

• Work closely with your colleagues by shadowing customer interactions to identify and propose adoption opportunities 

WITHIN THREE MONTHS, YOU'LL:

• Continue to build on your technical understanding of Xactly's platform of products

• Work closely with your colleagues to proactively identify adoption opportunities with existing customer base and propose solutions to increase adoption.

• Begin documenting and cataloging recommendations and solutions to create scalable, repeatable programs.

WITHIN SIX MONTHS, YOU'LL:

• Continue to build standardized and repeatable processes to engage with customers, identify areas of opportunity and present solutions for increased adoption. 

• Create metrics to quantify and report on the successful outcomes of recommendations. 

WITHIN TWELVE MONTHS, YOU'LL:

• At 12-months, you will be seen as a well-versed, trusted advisor and expert, making a significant impact with the existing customer base and the adoption of the Xactly SPM platform. 

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Salary Range: $65,900 - $82,400 + semi-annual bonus

Final pay determinations, salary ranges and pay increases are established by the employer. They are based upon a combination of local industry benchmarks, budget, experience, and internal comparisons.

Salary ranges allow for growth opportunities as the employee develops new skills, and/or hones current skills.

BENEFITS AND PERKS

• Flexible Time Off (FTO)

• Comprehensive Insurance Coverage (including pet insurance!)

• Tuition Reimbursement

• XactlyFit Gym/Fitness Program Reimbursement

• Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks

• Access to Corporate Discounts

• Parking & Commuter Benefits

• Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities

• End of Month Surprises, Contests, BBQs, Parties & Reward Vacations

• 401(k) Retirement Savings Plan & Employer Match 

• Periodic Massages

• Generous Employee Referral Program

• Relocation Assistance through Preferred Partner

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. Our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our products allow organizations to make better strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success and we are committed to upholding by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.