Company Description

Conga’s suite of solutions creates more efficient organizations by simplifying and automating data, documents, contracts and reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems and process pain points that impede the customer lifecycle. Our 8000+ customers are passionate about our platform and support giving us 5 stars on the Salesforce AppExchange.

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and lots of additional perks!

Job Description

The Solutions Engineering Manager with report into the Director of Worldwide Solutions Engineering and will be responsible for a team of Solutions Engineers supporting Account Executives and Account Managers in their pursuit of new business and upsell opportunities.

This integral team member will be a leader for our Solutions Engineering team and provide coaching and mentorship of Solution Engineers around demo delivery, proof of concepts, technical feasibility of the proposed solution, and subject matter expertise for our product suite. It is important that one have a strong customer centric mentality and genuine curiosity for the breadth of the customers’ real business challenges, along with the ability to match our growing solution set to solve them.  Conga has grown to 6,500+ customers due to our excellent customer success and it is important that you embody that as we continue to grow. 

 Responsibilities:

As needed, work directly with the sales team providing subject matter and product expertise with technical presentations, product demonstrations, and proof of concept activities (Player / Coach role)

Support responsibilities such as recruiting, hiring, conducting team meetings and calls, compensation planning, etc.

Support the performance management process with the Solutions Engineering team including activities such as goal planning, professional development, and annual reviews. Responsible for team motivation, retention, and career planning

Coach, mentor, and motivate team members

Work closely with sales management peers around deal strategy, progression, prioritization, and resourcing

Manage multiple priorities and projects simultaneously

Assist with development of technical training and enablement of Solutions Engineering team during monthly Development Days, annual SE Symposium, and annual Sales Kick Off

Additional responsibilities include development of relationships with other organizations inside Conga as well as maintaining current knowledge of both corporate and industry direction

Travel to visit customers as required and ride along with fellow team members, up to 50%

Qualifications

• BS or BA degree is required or equivalent combination of education and experience
• 4+ years of Solutions Engineering / Pre- Sales experience
• Prior people management for team lead experience preferred
• High level of business acumen
• Ability to deal with conflict and resolve appropriately
• Well versed with sales processes as it relates to pre- sales responsibilities within solution selling and traditional product sales methods
• Proficiency in Salesforce preferred (administrator and/or developer certification a plus)
• Experience with cloud-based solutions preferred
• Candidate should be self-confident, self-motivated, enthusiastic, and have an ambition to succeed
• Ability to connect with customers to become a trusted technical advisor
• Team player with ability to work and communicate effectively with cross-functional teams across sales, delivery, operations, etc.