MakeMusic is seeking an individual with exceptional communication skills to join our team as Sales Support. This is a temporary role which will focus primarily on assisting music educators with the MakeMusic product line. MakeMusic's products are designed to help create successful music educators, students, and musicians. The Sales Support position will assist with customer trial and information requests, process orders, and communicate with customers regarding initial implementation steps.
MakeMusic is an industry leader in music technology providing software to music educators and music makers for interactive music learning, notation software, and virtual instrument technology. MakeMusic is a member of the Peaksware family of companies including Alfred Publishing, TrainingPeaks, and TrainHeroic. Peaksware was recognized as one of BuiltInColorado's 2017 "Top100 Digital Tech Companies" and five times by Outside Magazine's "Best Places to Work"! Through our unique approach to deliberate practice, each company within Peaksware develops software solutions to help users on their individual journeys of skill development and improvement.
This is a temporary, hourly position at $13/hour (40 hours/week) and is expected to finish early- to mid-fall.
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To be successful in this role, you possess:
- Superior communication, customer service, and problem-solving skills
- Previous experience with order processing and customer management systems
- Strong ability to multi-task under minimal supervision
What the day-to-day will look like:
- Receiving, responding to, and managing inbound information requests and sales communications
- Offering initial guidance for more effective and complete implementation of our software, by developing your understanding of how our customers can best utilize our products
- Fulfilling and processing orders for SmartMusic, Finale, and Garritan product lines
- Outreach to existing customers, Music Educators and Administrators via telephone and email to facilitate completion of orders
- Working cross-functionally to support sales and customer needs
Desired Qualifications:
- Background in Music or Music Education
- 4-year degree
- Experience using SmartMusic, Finale or other technology (especially in an academic setting)
- Passion for music and demonstrated use of additional music software/Digital Audio Workstations or similar software
Benefits and Perks:
- Eligibility to participate in our 401(k)
- Stocked kitchen with snacks and drinks
- Dog-friendly office
- Music Studio for all to practice, jam, and record
- On-site workout area access: treadmill, bike trainers, rowers, a full weightlifting gym with CrossFit equipment, changing rooms, showers, and towel service
- Corporate discounts on gym memberships and top-brand gear
- Beautiful Northeast Boulder, CO location
- Flexible work schedule in a culture of trust