Sales Operations Manager

| Greater Denver Area
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
The Sales Operations Manager plays a critical role on the sales team by partnering with sales leadership and finance to refine our GTM strategy, territory design, sales process, KPI framework, and revenue programs to exceed our goals. This person will have prior experience with a range of sales motions: from highly technical and complex sales in the Enterprise space to high velocity sales in the SMB arena. The ideal candidate has a passion for driving towards outcomes by turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable digging into details.

Responsibilities:

  • Determine go-to-market approaches and conduct regular business and resource planning
  • Define, manage, and provide insights on key performance indicators (KPIs) across a range of selling segments: direct, indirect, SMB, Enterprise, etc …
  • Drive adoption of forecasting tools and dashboards within respective regions
  • Represent Sales Operations in management meetings
  • Own root cause analysis of operational issues
  • Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines
  • Plan and implement projects for account and territory selection in order to optimize the sales team for next year planning
  • Oversee implementation of enabling systems and tools, working closely with internal systems teams
  • Support executive analyses, strategies, and deliverables for board materials, QBRs, and more
  • Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundation
  • Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale
  • Support special projects.

Requirements:

  • 5+ years of work experience in Sales Strategy, Sales Operations, or Business Operations
  • Must be highly proficient in Salesforce.com, Google docs, Excel, and technically savvy for other key sales applications
  • Experience with B2B SaaS, multi-product, and technical sales is highly preferred
  • Strength in identifying data patterns that need improvement with processes
  • Outcomes-oriented approach to sales and sales operations with corresponding experience managing key metrics for success
  • Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills

Check us out with a free download: zoom.us/download
Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

At Zoom we like to work hard, play hard, and deliver happiness. It is truly amazing what a group of people can accomplish when working together for a common goal.

Nerf guns, scooters, ping pong, bbq's, gif wars, pop a shot, and free lunches are all great things, but it is the people and mission at Zoom that make this office so special.

Mike

Business Development Manager

How do you collaborate with other teams in the company?

Collaboration is a way of life at Zoom. I spend part of my day traveling the world through video meetings while sitting at my desk in beautiful Denver. The worst part of the job is going to shake the person’s hand and realizing they aren’t in the same room as me.

Mike

Lead Enterprise Sales Engineer

What does career growth look like on your team?

Zoom’s mission is: Delivering Happiness. Our unique culture has created an atmosphere where employees are encouraged to continue to grow within the organization. As a fast growing start up, Zoom continues to innovate which provides endless new opportunities and ways for individuals to develop professionally!

Liz

Sales Development Manager

What is your vision for the company?

Our Vision is to be the global leader of video communications empowering people to accomplish more.

We care about Our customers, Ourselves, Our teammates, Our company and the result is delivering happiness and creating an environment of success.

We've received multiple awards for being a top place to work in Denver and our culture is 2nd to none.

Ben

Sales Manager

What's something quirky about your company?

At Zoom we connect all our employees around the globe through our chat. This enables any person to reach out to anybody in any office/remote location. “Zoomies/Zoomers” are able to create chat groups (Ski/Snow chat, Game of Thrones chat, etc.), send hilarious gifs, screenshots, and messages. We work hard here at Zoom, but we still have fun!

Kathleen

Technical Recruiter

What are Zoom Video Communications Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold bi-weekly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses anonymous questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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