Sales Administrator (Seasonal) - MakeMusic
MakeMusic, Inc., is a world leader in music technology. More than a software company, we are a collection of people and personalities who share a passion for music. Our products include Finale, the world’s best-selling music notation software; SmartMusic, interactive software featuring the world’s largest accompaniment library; Garritan, the leading provider of quality virtual software instruments; and MusicXML, the standard open format for exchanging digital sheet music.
This is a seasonal position expected to end in December 2021.
General Summary
As Sales Administrator, you will assist the sales team to ensure a joyful experience for prospects and customers. You will be expected to create and implement processes to support the sales team. Responsibilities can be varied, from order processing and interacting with customers via phone and email, billing and collections, to contract work and customer communication, to general account setup and you will approach each challenge with a can-do attitude knowing that the role can often be reactive and your ability to be flexible and to solve unique problems will be key to being successful. You can identify issues and optimize current processes to increase the productivity of the sales team.
You will sit directly with the Sales Team, work in close collaboration across departments, and report to Senior Manager, Sales.
Core Functions:
- The sales admin will be responsible for processing customer orders, assisting in setting up customer accounts, assisting with technical issues, supporting customers, handling billing tasks and assignments, optimizing current processes, along with a variety of responsibilities to support both sales and customer success
- The sales admin will be the key point of contact for International distributors and responsible for communicating business strategy and timeline for upcoming releases
- Perform other duties as assigned
Requirements
Required Qualifications:
- 0-2 years of sales and/or customer service experience
- Preferred experience and knowledge of accounting
- Preferred industry experience
- Preferred college degree
- Preferred authentic usage of the company's product
Desired Qualifications:
- Background in music education or performance
- Salesforce CRM (or similar such as Hubspot, Zendesk, etc.)
- Proficiency in MS Office Suite: Outlook, Word, PowerPoint, Excel (or similar)
- Google Drive Applications: Docs, Sheets, Slides (or similar)
- Basic statistic and mathematical computation
Benefits
Compensation:
Peaksware/MakeMusic is committed to fair and equitable compensation practices. The salary range for this role is $18.27. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.
Benefits and Perks:
Health
- 100% company-paid Medical for employees with buy-up options
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- Paid Parental Leave
- Teladoc
- Employee Assistance Program (EAP)
- Additional coverage options such as accident and critical illness insurance and hospital indemnity
Disability and Life
- Company-paid Short Term Disability
- Company-paid Long Term Disability
- Company-paid Basic Life Insurance and AD&D
- Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child
Additional*
- 401(K)
- 401(K) Matching
- Pet Insurance
- Significant investment in resources for employee development and professional growth
- Flexible work schedule in a culture of trust
- 9 paid holidays annually and unlimited Flexible Time Off (FTO)
- Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
- Access to on-site workout room, including locker rooms and showers
- Secure on-site bike storage
- Access to our on-site music studio
- Corporate discounts on select gym memberships and top-brand gear
- Access to nutritious snacks and devour hour, weekly subsidized lunch
*Please note - due to COVID-19 some perks are not readily available at this time.
Please contact [email protected] if you require a reasonable accommodation to review our website or to apply online.
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Company Information:
We are musicians, athletes, coaches, and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors, and creators enabling them to publish, teach and train using the principles of deliberate practice.
You may know us as TrainingPeaks, MakeMusic, TrainHeroic, and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned, and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals, and hobbyists experience the joy of making music.
Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside Magazine’s “Best Places to Work” multiple years in a row. Peaksware has also been honored as a part of Mogul’s “Top 1,000 Companies for Millennial Women Worldwide”. We are proud of our company culture and of consistently being recognized, both locally and nationally, as a top workplace.
We would love to have you join our ever-growing team!
Please contact [email protected] if you require a reasonable accommodation to review our website or to apply online.