The Position

As a Performance Specialist, your primary responsibility will be synthesizing market data trends and leveraging this information to consult with homeowners on the most tactful way to optimize their property’s performance. In addition to this, you will be an ambassador for Evolve’s Smart Rates algorithm, educating homeowners on its function and the revenue opportunity that it presents. This position presents a great opportunity for those interested in working with homeowners over the phone and email and conveying complex information in a digestible, persuasive manner.

Responsibilities

• Analyze data and market trends using Excel, Periscope, and Salesforce to consult with concerned homeowners on rates and pricing 

• Confidently recommend adjustments pricing solutions that will drive booking performance

• Educate homeowners on rate strategies and Evolve’s Smart Rates algorithm

• Instruct homeowners on industry trends and booking windows to alleviate performance concerns

• Collaborate with our Revenue Management Team to ensure homeowner initiated rate adjustments won’t negatively impact performance

• 1-2 weekend day shifts are required each month

• Complete any other projects or assignments given by the Manager of Performance Management

Qualifications

• Previous customer service or sales experience preferred

• Salesforce experience preferred

• Excel experience preferred

• Detail oriented, skilled at prioritizing work, and capable of managing your time independently

• You possess a foundational knowledge of Evolve’s Smart Rates algorithm

• You enjoy speaking with clients and acting as an advisor on the industry’s best pricing practices

• Clear and concise communicator that is comfortable diffusing tension

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

• Earn It
• Build Loyalty One Interaction at a Time
• Communicate Often, Honestly & Directly
• Embrace Change
• Stay Hungry & Humble
• Care
• Be Efficient
• Take Risks
• Learn Every Day
• Have Some Fun Along the Way

 
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.