Inside Sales Associate, Travelers Haven

| Greater Denver Area
Inside Sales Associate, Travelers Haven
Summary/Objective:
The Sales Associate’s primary responsibility is to convert inbound warm leads into sales. Upon receiving a new lead, the Sales Associate will: Quickly call the requestor in order to qualify the lead and perform a needs analysis. Upon qualification, the Sales Associate will enter the requestor’s housing requirements into our proprietary CRM system, enabling our operations team to source and provide housing options to be reviewed and selected by the requestor. The Sales Associate will provide excellent customer service throughout the lead-to-close lifecycle.
Success in the role will be measured primarily by attainment of revenue quota targets. Additional key performance indicators for this role include:
  • Responsiveness: Leads should receive a phone call from Sales Associate within 60 seconds of submission.
  • Persistence: Sales Associate will follow up with requestor as many as 10 times in order to secure the sale.
  • Customer Service: Sales Associate must receive exceptional ratings on customer surveys.
Essential Functions:
  • Contact all inbound leads provided by Marketing with phone and email outreach
  • Ask qualifying questions to build detailed needs analysis and determine traveler’s housing requirements
  • Manage your leads through each stage of the sales cycle to continuously qualify and re-qualify
  • Track all communication, and update status of your leads
  • Work with our Operations team to find the best housing options that meet the traveler’s requirements
  • Present and pitch our housing options, Traveler’s Haven value proposition, and our differentiators to close the business
  • Operate as the lead point of contact for any and all matters specific to your portfolio before client move-in
  • Coordinate closely with cross-functional teams to ensure a smooth traveler move-in experience
  • Transition closed clients to our Client Account Managers with a warm introduction
  • Identify large-opportunity clients that do not close, and flag them in CRM for future follow-up
Competency:
  • Self-starter who has a high intensity to hit sales goals
  • A love for being on the phone all day talking to prospects and educating them on why Traveler’s Haven is the best option to suit their short-term housing needs
  • You are excited with a challenge to win your client’s business and to win every sales contest (daily, weekly, and monthly!)
  • A hunger and passion for helping businesses improve their temporary housing and employee relocation programs
  • Positive attitude and enthusiasm working for an incredibly fast-growing organization where opportunities are endless
  • Proven ability to manage multiple projects and activities while paying attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communication skills
Required Education & Experience:
  • 1 year inside sales experience preferred
  • Prior experience with inside sales, direct sales, and customer service is a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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