Customer Support Engineer at Alteryx, Inc.

| Greater Denver Area
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Overview:

 

This is not your ordinary support job. Alteryx Customer Support Engineers (CSEs) work with the world’s leading companies every day to help them build advanced analytic solutions.  From financial services to communications, retail and pharma, you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software.  Additionally, you work closely with other members of the Alteryx team including Sales and Engineering to ensure a superior customer experience with both the product and the company as a whole.

 

Responsibilities:

 

  • Review, document, troubleshoot and resolve customer’s Alteryx technical questions for the entire platform
  • Act as a facilitator and assist with the communication between customer and internal teams when escalating issues
  • Respond to customer requests within expected Service Level Agreements and manage customer expectations
  • Contribute knowledge to our Community
  • Must be willing to support either west coast hours (9am-6pm MST) or east coast hours (6am-3pm MST).
  • May be required to participation in a 24/7 on-call rotation

 

Qualifications:

 

  • Bachelor's degree in economics, statistics, mathematics, computer science, engineering, or a related quantitative field.
  • Master’s degree in related field or 2+ years of experience in one of the following:
  • Managing database connections troubleshooting (SQL Server, Oracle, Teradata, PostgreSQL, and/or Hadoop)
  • Experience with statistical programming (R, SAS, and/or Python)
  • Business Intelligence (Tableau, OBIEE, Business Objects)
  • Technical/Customer Support
  • Excellent verbal and written communication and interpersonal skills
  • Ability to communicate technical concepts to non-technical users
  • Comfortable working in a Microsoft environment and Windows or Linux Operating System
  • Ability to work with end-user customers directly in a courteous and professional manner
  • Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks

 

Desired Skills & Knowledge:

 

  • Knowledge of Alteryx a plus
  • Multi-lingual a plus (French, German, Portuguese, Spanish, Japanese, Mandarin, Cantonese)
  • Ability to troubleshoot server environments and/or network communication issues
  • Experience maintaining and/or administrating computer hardware and software, file servers, firewalls and/or Active Directory
  • Experience using statistical programming tools and languages such as R, SAS, and Python
  • Proven ability to apply advanced modeling techniques to solve complex business decisions
  • Experience using SQL or similar technology, understands the concepts of ODBC, Oracle’s OCI, APIs and connection strings
  • Experience with Kerberos
  • Experience and comfort working in a Linux Environment
  • Experience with or exposure to Docker, Kubernetes or similar platform
  • Experience with Elasticsearch, InfluxDB, nginx, Logspout, Logstash, or Telegraf
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • LithiumCMS
    • SalesforceCRM
    • OutlookEmail
    • MarketoLead Gen

Location

Right at the entrance to the Interlocken Technology Park, our office is easily accessible from Denver and Boulder, and offers views of the mountains.

An Insider's view of Alteryx, Inc.

What’s the vibe like in the office?

Our culture is casual, but we're driven and work hard! We're empowered to be independent, creative, and innovative. Not only do we care about our platform, but we are deeply passionate about how the work we do impacts the community and our world.

Katelyn

Office Manager

What's the biggest problem your team is solving?

Bringing Alteryx to more people; democratizing our platform.

Simon

Team Lead, DX

How does the company support your career growth?

Alteryx walks the walk when it comes to supporting individual career goals. We have so many career planning resources and programs, but what differentiates Alteryx is the way everyone rallies around you to make sure you reach those goals. I've set aggressive career ambitions, plus pursuing my MBA! It's like the whole company is cheering for me.

Emily Singer

Manager, Public Relations

How do you empower your team to be more creative?

I encourage my team members to spend time learning - whether it's joining on-site study sessions to learn more about our product, to participating in Alteryx Academy. I think having a commitment to constant learning and self-improvement allows for creativity to flourish and opens up the doorway to new ideas.

Stephanie

Manager, Product Management Operations

What are Alteryx, Inc. Perks + Benefits

Alteryx, Inc. Benefits Overview

Company Perks & Benefits include:

• 100% company-paid medical, dental and vision benefits.

• Pet Insurance

• Life insurance, disability and accidental coverage

• Paid Holidays, Paid Time Off (PTO) & Volunteer Time Off (VTO per year

• 401k with company match

• Employee Stock Purchase Plan

• Commuter benefits

• Fitness & Wellness reimbursement program

• Bicycles and frisbee golf to rent in office

• Gym and The Hut Restaurant on the first floor of the building

• Yoga monthly and massages weekly

• Happy hours, release parties, and networking events throughout the year

• Fresh fruit delivery, bagels on Thursdays and catered lunch every other Wednesday

• Beer taps and comfortable lounges throughout the office

• Video and arcade games, ping pong, pool table, and shuffle board

• Free form "Innovation Days" and "Learning Days" for self-improvement monthly

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer $265.00 per month for transit.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Thursday. Employees get free lunch on Wednesday.
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Upon approval, we offer $5250 annualy for continuing education.
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