Customer Success Support Representative

| Greater Denver Area
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Do people tell you that your relationship skills are next-level? That your communication style is - like whow?

We’re looking for a smart and motivated Customer Success Support Representative who is passionate about helping local businesses reach their marketing goals. You’ll be the first point of contact for our clients and responsible for helping them properly utilize our software to ensure maximum return on investment. The support team manages all inbound client inquiries and is held to best in class customer service standards

Why you’d be a great fit:

  • You care about small business
  • You bring energy and you are always improving
  • You have customer facing experience
  • You are a team player who communicates effectively
  • You want to work towards both team and individual goals
  • You want to advance your career and learn something new every day

A day in the life of Customer Success Support Representative:

  • Provide outstanding client service by phone and email for account set up, product expertise and general account questions
  • Identify root issues while finding quick and effective resolutions
  • Develop and maintain a deep understanding of product functionality and value
  • Represent the company in a positive, professional and supportive manner at all times
  • As a champion of Customer Success, embrace company and org objectives to deliver on impact while inspiring others to do the same
  • Ability to focus on impact when held to varying priorities and targets
  • High level of attention to detail and ability to quickly internalize and adopt processes

What to look forward to:

  • An early stage company in the midst of tremendous sustained growth
  • A base salary, competitive bonus structure, and incredible benefits
  • All the happy hours, coffee, snacks, Tuesday breakfasts, a kegerator filled with craft beer, a ping pong table, foosball, office outings and an incredible team that wins!
  • Flexible PTO Policy
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • JSFFrameworks
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Denver, CO 80205

An Insider's view of Signpost

How do you collaborate with other teams in the company?

We have a solid remote work culture. A highlight in my day is chatting with the team in the three-minute period when everyone trickles into standup. We exchange recipes, share travel stories, and just generally bond. Combine that with our shuffled Hackathon teams, and I know everyone in the org despite having never met most of them in person.

Max

Senior Software Engineer

What are Signpost Perks + Benefits

Signpost Benefits Overview

At Signpost, we value each of our employees and work together to utilize each unique skill set. We offer:
• Comprehensive and competitive benefits packages to all employees
• A commitment to our employees' personal development and growth
• Laptops and the equipment employees need to be successful
• Camaraderie, communication and cohesion toward our goals
• Comprehensive, hands-on training
• Support for employee groups focused on important causes

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Signpost, we believe a healthy employee is a happy employee!

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