Based in Arvada, Colorado, Slumber Cloud (www.slumbercloud.com) is a very small but extremely well-rested team dedicated to helping everyone enjoy a better night’s sleep. Our ridiculously cool (pun intended) bedding products (sheets, pillows, mattress pads, etc.) utilize a patented NASA-engineered technology to help you sleep cooler and more comfortably throughout the night.

We are looking for an enthusiastic and energetic Customer Success Associate to join the dream team. As a Customer Success Associate, you will be responsible for managing customer service for our online customers. We are a small team so will rely on you to fill in the gaps as needed, but are looking for someone who is eager to get in on the ground floor of a growing business with the goal of being a leader/ manager for additional support staff as the company grows.

To ensure success as a Customer Success Associate, you should have an extreme eye for detail, and the ability to seamlessly manage the array of customer inquiries (mostly chat, email, & phone calls) in a fast and professional manner. Ultimately, a top-class Customer Success Associate processes customer queries quickly and efficiently while being the face of our growing brand.

Customer Success Associate Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, returns, emails, and requests.
• Providing feedback on the efficiency of the customer service process.

Customer Success Associate Requirements:

• High school diploma or GED.
• Ability to stay calm and problem solve if customers are stressed or upset.
• Ability to lift up to 60 lbs.
• Comfortable using computers.
• Experience working with customer support.

Slumber Cloud is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.