Here at Travelers Haven, we empower people to feel at home anywhere their lives take them. We are a full-service housing firm that helps individuals, businesses and organizations with traveling professionals find housing that works for them. We combine industry-leading software and inspired minds to connect thousands of traveling professionals to find housing that meets all their individual needs.

Together We Thrive. We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard. You are quickly able to see your hard work take root and impact is made. You are passionate, ambitious, and determined for success. If you've been searching for an opportunity to help shape the future of corporate housing, we want to talk to you! Come thrive with us.
Hiring rate/range: $50,000 - $55,000, with potentially for up to a 5% variable incentive bonus
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base and target incentive (if applicable) will be finalized at offer.

Vaccine Requirement: Travelers Haven is considered a “Contractor” under the Safer Federal Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. As such, all employees are required by Federal mandate to be fully vaccinated for COVID-19. Exemptions from this requirement may be available for those with a disability (including medical conditions) or a sincerely held religious belief, practice, or observance.

Work Location: Denver, CO. Our office is open, and we require all staff to be in the office a minimum 2 days per week. 

Summary/Objective: Travelers Haven, one of the nation’s fastest growing corporate housing companies, seeks an Accounts Receivable Specialist. We are searching for a highly motivated A/R analyst to help us apply customer payments timely and accurately, work cross-functionally to resolve client issues, and collect on outstanding balances. This position will report directly to the Shared Services Manager.

The Accounts Receivable Specialist will possess the ability to work in a fast-paced environment and have strong attention to detail while managing a large client portfolio. While working under specific timelines and guidelines, the Accounts Receivable Specialist will need to have a positive attitude and the mindset to evaluate and improve processes and procedures to benefit not only Accounting but the effect on our clients. 

Essential Functions:

• Work with our Inbound team (Business and Consumer) to handle all Accounts Receivable functions and provide excellent customer service to our guests throughout their stay. 
• Manage a diverse portfolio of new accounts consisting of approximately 60% consumer customers and 40% business customers. 
• Take a high volume of inbound calls per day on outstanding/past-due accounts receivable 
• Communicate with customers to resolve issues and collect on outstanding balances in a timely and professional manner. 
• Consistent diligence of collecting accounts receivable with excellent follow-up to open issues. 
• Addressing and resolving all account transactions – credits, short payments, unapplied cash, etc. 
• Accurately apply client’s payments to their accounts per the remittances received. In the event of a remittance that is not received; must be able to contact client to request further documentation. 
• Reconciliation of client accounts and research account issues for timely resolution with communication to internal/external clients.
• Process all new Credit applications, reviewing potential risk and advising on terms. 
• Prepare and develop various reporting as needed for internal stakeholders. 
• Special projects/duties as assigned.

Competency:

• Excellent verbal and written communication skills with ability to influence for desired outcome(s). 
• Commitment to servicing internal/external clients with an emphasis on resolving client issues timely and accurately. 
• Strong attention to detail and an advanced ability to problem solve independently. 
• Ability to work independently as well as follow direction from leadership. 
• Proficiency in Microsoft Office - especially Microsoft Outlook and Excel.
• Ability to identify system improvements with internal accounting systems and develop case to implement. 
• Experience with consumer collections preferred. 
• Experience with NetSuite preferred.
• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day.*
• Must be able to sit or stand in a stationary position for up to 8 hours per day.*
• Must be able to communicate via email and phone for up to 8 hours per day.*

*Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

• 3+ years of professional experience in Business and/or Consumer Collections with high volume accounts and large portfolios.

Supervisory Responsibilities: None

EEO Statement: 
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer: 
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We recognize that financial rewards and great benefits are important aspects of an ideal job. Here’s what we offer:

• Unlimited Vacation Time
• Paid Sick Leave
• Paid Holidays
• Paid Parental Leave
• Paid Wellness Days
• Medical, dental, vision & supplemental insurance
• 401k plan + Employer Match
• Life Insurance
• Professional Development Opportunities
• On-site gym
• Employee Assistance Program
• Deeply discounted hotel rates
• Regular team-building events and outings
• Flavored sparkling water on tap
• Arcade games, golf simulator, and more
• Collaborative workspaces with adjustable sit-stand desks
• Breathtaking views of the Rocky Mountains and Downtown Denver
• Company Paid Parking