Kapost is seeking a Technical Services Consultant - Configuration Manager to join our Professional Services technical consulting team to help our customers transform their business requirements into an operational Kapost system. As the voice of system administrators, you will be working in partnership with our Implementation and Consulting practices to listen to customer requirements and then configure the Kapost platform, perform system administration tasks, modify customer data, manipulate digital assets, and many other technical tasks which contribute to a fully operational Kapost platform. You will be a member of a consulting team who serve as subject matter experts and advocates for our customers and our software platform, advising our customers and partners on the most efficient ways to harness data in their Kapost system for competitive advantage.

In this role, you will be in charge of specific technical services delivered to our clients for which you are assigned, with an emphasis on configuration and system administration of the Kapost platform. As a member of the Professional Services Technical team, you will also be involved in developing new technical services opportunities, helping with the growth of our business, and delivering customer requirements to keep our customers delighted with every aspect of their involvement with Kapost.

This is a billable consulting position in our growing organization. Travel and utilization requirements are expected to accompany this role on an as needed basis. You will have the following primary duties in this role:

• Lead technical representative on multiple projects to which you are assigned
• Delivery of customer engagements including Configuration, Asset Migration, Bulk Data Updates as well as other Professional Services from the Technical Services portfolio
• Subject matter expertise of the Kapost application, primarily in the configuration and system administration
• Collaboration with your peers as needed to resolve defects and keep improving our platform
• Working directly with customers to ensure overall customer satisfaction
• Serve as the subject matter expert on a team of consultants to develop innovative solutions to customer problems

As a member of this growing team and representing the ‘voice of the system administrator’, the following skills and expertise will be required on a daily basis:

• Ability to address multiple customer demands at a rapid pace

• Ability to balance multiple projects and project deliverables at once
• Strong communication and project management skills
• Ability to be creative and flexible with solutions with limited resources

You are/have:

• Solid experience resolving customer issues in a SaaS solution environment
• Basic experience with diagnosing and troubleshooting software and environment issues
• Experience working with customers in a customer-facing role
• Extremely detail oriented with a customer-first focus
• Excited to learn an innovative new product in a startup atmosphere with a team of dedicated professionals
• A self-starter and a team player, passionate about customer satisfaction and willing to lean-in to ensure positive outcomes
• A good sense of humor
• Ability to travel up to 75%

Additional Helpful Qualifications:

• Bachelor’s degree in business or equivalent work experience
• Experience with CMS applications – Wordpress, Drupal, AEM, Sitecore
• Experience in the Marketing industry
• Experience in a Customer Support role for a technology company

What We Offer:

• An opportunity for growth and learning in the tech industry
• A fun work environment.  We have company lunches once a week, monthly happy hours, kickball, foosball, a kegerator in the break room, and dogs everywhere
• Flexible work schedule.  We know you are a professional as long as you get your work done; if you need to work from home sometimes that is okay