Technical Project Manager at Uplight (Greater Boulder Area, CO)

| Greater Boulder Area
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The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect-improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Technical Project Manager to join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do:
As a TPM, you will be the main face of Uplight to our clients during active implementations and will be responsible for the overall project management of our programs. You will be the go-to resource for customers and internal stakeholders, providing insight on how our software works and what it can do. You will learn the software inside and out and will work with customers and developers to help grow our software in an environment with rapid deployments and constant innovation. As a TPM, you will own specific product(s) and partner with people from various business areas to drive an on-time, on-budget implementation.
To be successful, you'll need to collaborate with both internal and external resources, including utility program staff and Uplight Product, Engineering, Marketing, Finance and Executives. The right candidate needs to be adept and effective at cross functional communication and coordination. Overall, we're looking for a TPM who will focus on launching programs for our utility partners. This person will be both in charge of client communication and internal project management surrounding a launch.
Our implementation team's background includes technical project management and software implementation consulting. We hire proven stars in these fields, but we also make bets on promising up-and-comers that have shown massive success in other fields or academia.
What you will contribute:
Launch Management
    • Act as a trusted advisor for our utility partners managing the execution of the product launches including planning, project management, and client engagement focusing on an on-time launch and a satisfied customer.
    • Act as internal point of contact for launches managing epic and ticket creation, tracking to deliverables, and tracking to promised timelines.
    • Proactively communicate with customers via phone, email, telepathy, etc. to ensure effective and delightful user experiences.
    • Seamlessly transition the account to the identified account/ client success manager as needed after launch.

Documentation and Process Improvement
    • Create and maintain standard operating procedures and documentation for launches, such as checklists, epics, onboarding documentation, and other templates to be more efficient in future launches.

Quality Assurance
    • Ensure new features are completed as intended and free from significant bugs before being delivered to the client.
    • Test new development and generally own user acceptance of new features.
    • Usher new features through the entire development cycle and drive their success.

Project Management
    • Actively communicate with other squads to promote client needs and ensure delivery of work as outlined in scopes of work. Effectively communicate program status and health of project to clients.
    • Monitor questions and develop upstream solutions to recurring problems.

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.
What you bring to Uplight:
  • Strong alignment and passion for the Uplight values and mission.
  • 2 to 5 years technical project management or enterprise software support.
  • Patient, communicative, team player that is detail-oriented and has outstanding interpersonal skills.
  • Proven experience working with external customers to define and implement complex solutions and/or address complex technical/process challenges.
  • Excellent analytical and problem-solving skills, tenacity, and fortitude.
  • Strong organizational skills and the ability to balance multiple short and long-term projects of varying scopes with customers across the country.
  • Curiosity about and commitment to technology, energy efficiency and your potential.
  • Vigorous written and oral communication skills.
  • Ability to present complex information to a variety of audiences both in person and over the phone.
  • Experience maintaining a positive relationship with clients and colleagues.

Bonus Points:
  • Exposure to and understanding of Agile and other technical project management methodologies.

What Makes Working at Uplight Amazing:
In addition to all the standard medical and dental benefits that kick in Day 1, we:
  • Are proud to be over 500+ rebels with an important cause to help create a more sustainable planet.
  • Are committed to the environment, our employees, and our communities.
  • Are focused on career growth by following defined career ladders.
  • Take our work and mission seriously and....we love to laugh!

We also provide:
  • 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend
  • Peer to peer recognition program
  • Management by objectives bonus plan
  • Innovative flexible time off
  • Exceptionally collaborative and cool office spaces (once we reopen them)

Salary Range: $75,000 to $84,500
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Technology we use

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2580 55th Street, Boulder, CO 80301

What are Uplight Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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