Technical Project Manager - Enterprise/ Business Applications

| Greater Denver Area

Position Details:

The Technical Project Manager - Enterprise/ Business Applications plays a key role in working with clients to recommend and design solutions that integrate Ascendon with the clients existing IT infrastructure. This role is key in working with Service Delivery, Product, R&D, and clients in designing and delivering architectures that deal with a complex mix of operating models including on-premise hosted, private cloud, multiple public clouds etc. You will Need to work with the client as well as core Ascendon teams and professional services teams in customizing solutions for individual client needs.

We expect you to provide overall project management responsibility for SaaS-based BSS solutions – AWS and Hybrid Cloud Solutions. Also, take ownership for the estimation, sizing, and planning of activities with clients using the Ascendon product. This is a hands-on technical project management role that would benefit from experience in BSS solution delivery and managing technical teams in an agile working environment to deliver SaaS solutions in an integrated BSS framework.  

 

Responsibilities:

  • Provides overall leadership to the entire project team, including overseeing other functional team leaders
  • Typical scope – Project(s) or component(s) of a larger project
  • Communicates with internal/external clients to determine specific requirements and expectations; manage client expectations as an indicator of quality, perform timely escalations
  • Creates and manages the estimates, project plan, project schedule, resource allocation, and expenses to ensure targets are reached
  • Works with the relevant RM’s for project staffing and resource releases
  • Follows the project life cycle methodology defined under the process framework
  • Responsible for maintaining positive and ongoing relationships with clients
  • Takes on project supervisory responsibility and provides mentorship and coaching to an entire project team
  • Ensures that customer deadlines are met within project budgets
  • Plans and integrates the work of multiple teams on a project
  • Provides line management function and provide input on team performance and reward
  • Identifies issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans
  • Reports project status in a timely and accurate manner

 

Minimum Requirements:

 

Education:

  • Bachelor’s Degree or Diploma in Information Technology, Computer Science or Telecommunications

 

Travel:

  • Ability to travel domestic and international for extended duration onsite based on requirements of the project up to 30%.

​​

Required Experience:

  • 7-10 years of project management experience managing large implementation/software development projects and delivering enterprise IT Architecture solutions.
  • Prior experience in Business Support Solution (BSS)/Operations Support Solution (OSS) environment.
  • Strong background in Enterprise /business applications.
  • 7-10 years’ experience working with external clients and ability to deeply understand, provide consultancy and anticipate the client’s needs.
  • Prior experience in wireline, wireless, data services, cable systems, pre/post-paid business models etc.
  • Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.
  • Specialized project management skills to plan, monitor and track projects to meet the target KPIs.

 

Preferred Qualifications:

  • Experience or Knowledge in agile methodology.
  • Experience in managing projects in multiple Infrastructure delivery solutions – On-Premise, Hosted, Private Cloud, Multiple Public Clouds, Hybrid Models, etc.
  • Experience in Multiple industries including Telecom, cable, and media will be a plus.
  • A Project Management certification or Technical project management experience.

 

Personal characteristics expected:

  • Highly developed analytical and problem-solving skills to identify and diagnose complex problems
  • Expert level communication and presentation skills to influence and gain cooperation both with the customer and internally.  Ability to interact comfortably with senior management and to convey information at the appropriate level
  • Ability to prioritize effectively within and across one or more assignments through good judgment, seeking guidance where appropriate
  • Ability to lead, motivate and influence senior technical and business resources.
  • Ability to deal credibly with and influence Sales
  • Ability and willingness to contribute to on-going process improvement initiatives.
  • Ability to travel domestic and international for extended duration onsite based on requirements of the project
  • Non-standard work hours may be required and the ability to be on-call
  • Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values

 

This role can be based in any location mentioned below:

  • Canada, Nova Scotia Office
  • Remote. Canada
  • Colorado. Englewood Office
  • Colorado. Greenwood Village Office
  • Remote. Colorado
  • Chicago, Illinois Office
  • Remote. Chicago
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
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    • PerlLanguages
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    • CLanguages
    • jQueryLibraries
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    • AngularJSFrameworks
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    • Microsoft SQL ServerDatabases
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Location

Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor

Devops

What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Denver office building provides an on-site gym.
Retirement & Stock Options Benefits
401(K)
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Stocked Kitchen
Our office has a kitchen and cafeteria area, on top of that the building has a fantastic coffee shop / bistro in the main lobby.
Parking
Our building has it's own parking garage.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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