The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.

The Opportunity

As Worldpay grows, we must be proactive in assuring we stay ahead of the curve with truly cutting-edge products and services. The payments industry is in rapid evolution with the implementation of new technologies. By hiring the best minds that understand that new features and capabilities are just as important as security, Worldpay will continue to beat the competition with our offerings. Whether it's dedicated to new products and services, or ensuring we have the best infrastructure out there, Worldpay is dedicated to tech.

The Senior Technology Specialist is the person on the ground performing updates, implementations and deployments for new roll-outs. Being a knowledgeable resource in the needs of customers, the limitations of software and hardware and having a technical mind, he/she will provide assistance to discover root causes to end-user and network issues. He/she will also be responsible for advising and assisting users in resolving problems related to software, hardware, the network and peripherals among many other things.

A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

The Day-to-Day

Responsibilities:

• Performs the installation, repair and preventative maintenance of personal computer and related systems.
• Assists in determining suitable software to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.
• Studies and analyzes system needs, troubleshoots technical problems and trains users.
• Assists in the development, selection and installation of information center tools.
• Evaluates new and existing software products for opportunities of improvement and efficiency.
• Advises users on the interpretation of IS reports and report capabilities, limitations, etc.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Qualifications:

• Typically requires a minimum of 2 - 4 years of related experience.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.